Manager - Local Service Manager

7 days ago

Melbourne, Australia Rentokil Initial Full time

Initial Hygiene has an excellent opportunity for a Local Service Manager to join our team. Based in our Port Melbourne office, this role is to lead and manage the Team that services right across Area. Reporting to the Service Delivery Manager, you will be responsible for leading, managing, and developing a team of Service Technicians to ensure quality delivery of service, compliance, and customer satisfaction.
The main duties for this role will include, but not be limited to:

- Supervise, develop and coach a team of Service Technicians with potential to further growth in service head count
- Maintain strong key stakeholder relationships within our customer portfolio
- Conduct & participate in monthly team and safety meetings
- Conduct regular site quality audits
- Inducting and training new staff members to the team
- Managing and reviewing service runs
- Administration related to servicing activities
- Managing customer feedback
- Covering service runs for Technicians when required
- Ongoing performance management
- Controlling service costs for your area.
- Team supervision
- Excellent customer service skills and negotiation skills
- Excellent communication skills, both written and verbal
- Excellent PC skills, report preparation and attention to detail
- Ability to work well under pressure and meet KPI's
- Time management skills
- Strong problem-solving skills with the ability to think outside the box
- A current Australian Driver's license is essential
- This position needs very early start

The safety and wellbeing of our colleagues, our customers, and our communities are priorities for us, and given that most of our roles are customer-facing roles, we insist on full vaccination (boosters may be a requirement in some states) by all our colleagues against COVID-19.
You will receive a competitive salary package + bonus structure, fully maintained company vehicle, mobile phone and company uniform. If you're looking for a role where there are no two days the same then we want to hear from YOU
ABOUT THE COMPANY
Rentokil Initial provides services that protect people and enhance lives including pest control, plants, and washroom hygiene. Two million customers rely on us to do the job, quickly and effectively, our customers range from multinationals to local restaurants, schools, and individual homeowners.

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