Resilience Advisor

Location: Melbourne | CBD

Job type: Ongoing - Full Time

Organisation: Department of Transport and Planning

**Salary**: $92,332 - $104,762

Occupation: Emergency Management

Reference: 3789

People and Business Services is a Group in the Department of Transport, and Planning is responsible for providing business enabling people and corporate services functions, that drive a high-performance culture and to support integrated operations.

The Governance and Portfolio Services Division is responsible for delivering high-quality services and advice that supports and empowers the transport portfolio to make good decisions, and to provide confidence that risk management, behaviour, performance, and service delivery is continuously improving.

**About the Role**

The Resilience Advisor - Business Continuity position sits within Governance and Portfolio Services and is responsible for supporting the delivery of the Department of Transport Business Continuity and Insurance Programs. The role will build The Resilience Advisor - Business Continuity will support the delivery of the DTP Business Continuity and Insurance Programs.

This role will build resilience capability across the Department, work with business areas, including workshop and exercise facilitation to support disruption and disaster recovery planning, and maintain business continuity documentation. In addition, the role will provide assistance when required in a range of insurance issues and support insurance claims processes.

The role engages extensively with key internal and external stakeholders, including the Victorian Managed Insurance Authority (VMIA), to build capability and engagement in the business continuity program, deliver insurance advice and support claims management. Reporting and data analytics is critical to demonstrating performance of the Resilience function and this role will support the development, maintenance and reporting of performance and compliance metrics to key governance forums.

Position Description, please click here

**Position Outcomes**

The individual must demonstrate experience to successfully influence stakeholders to understand and comply with business continuity obligations, maintain and exercise business continuity plans while ensuring effective delivery of the insurance program. They must efficiently review and maintain policies, collect data for decision-making, support internal stakeholders in managing disruptions, and promote safe, inclusive, and flexible team operations.

**Key Selection Criteria**

**KNOWLEDGE AND SKILLS**
- **Project Delivery (Applied) -** Defines tasks to be delivered to meet agreed outcomes; Coordinates and guides others in the execution of work activities; Monitors progress of tasks against plans and takes corrective action when required.
- **Political and Organisational Context (Applied) -** Understands issues and pressures to which the organisation has to respond; Understands the reasons behind the organisational climate and culture.
- **Interpersonal Skills (Applied) -** Sees things from another’s point of view and confirms understanding. Understand motivations, needs and wants of stakeholders and their impact on service delivery; Tailor communications accordingly to audience and/or audience preference.
- **Innovation and Continuous Improvement (Foundational) -** Contributes ideas toward improving the effectiveness of own work area; Understands and delivers against standards of quality and effectiveness applicable to own work area; Maintains quality in the face of time pressure.

**PERSONAL ATTRIBUTES**
- **Resilience (Applied) -** Gives frank and honest feedback/advice. Listens when ideas are challenged, seeks to understand the nature of criticism and respond constructively; Displays confidence and conviction when communicating an opinion.
- **Flexibility and adaptability (Applied) -** Accept changed priorities without undue discomfort. Responds quickly to changes. Comfortable working in collaboration with teams outside of own organisation.
- **Working collaboratively (Applied) -** Build a supportive and cooperative team environment; Engages other teams to share information in order to understand or respond to issues; Support others in challenging situations.

**Qualifications and Experience**

**Mandatory**
- Experience in coordinating programs and engaging with stakeholders across a complex and geographically diverse organisation.

**Desirable**
- Experience in implementing ISO22301 and ISO22313: Business continuity management.
- Experience in managing an insurance program within a complex and geographically diverse organisation.

**What we offer**
- Meaningful work making Victorian communities more accessible and liveable
- Professional growth and development opportunities across the department and the wider Victorian Public Services
- A hybrid working model focused on collaboration and teamwork
- Optimal work-life balance initiatives including flexible working arrangements