Lobby Concierge

JLL supports the Whole You, personally and professionally.
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
**About Us**:
Our Work Dynamics business line works with some of the world's leading organisations to provide onsite solutions.
JLL Experience Services team members are “experts who create value through lasting partnerships.” At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams
**The Role**:
The Lobby Concierge is responsible for delivering exceptional guest experiences at our client’s corporate offices by ensuring all visitors and employees are assisted in a welcoming, professional, and friendly manner. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment in support of our client’s operations.
**A snapshot of the role**:

- Manage visitor bookings using the guest management system Condeco
- Issue and reconcile guest and employee temporary passes, liaising with security and facilities management as needed
- Direct deliveries and manage their storage as required
- Establish and follow protocols for welcoming media and distinguished guests
- Manage orderly movement of people and provide support at turnstiles during peak periods
- Place or remove lobby accessories such as masks, umbrella cover stands, and sanitizers as instructed, ensuring adequate quantities are maintained
- Provide general enquiries support and wayfinding assistance for the campus, services, and activities
- Maintain and update operational signage in the lobby area
- Upkeep and maintain the front desk and reception areas to ensure a clean, organized environment that reflects our client’s brand standards
- Create work orders for custodial, maintenance, safety, and security concerns through Westpac's designated systems

What you will bring
You are a People Person - The best part of serving others is creating experiences for them that go beyond the expected
Flexibility and positive attitude in managing shifting daily priorities is essential and you know how to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy.
You have excellent Communication skills and can provide amazing experiences professionally through spoken and written word.
A working knowledge of a range of information technology tools and platforms and proficiency in Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook) is required. Some experience using Condeco would be great
Note you will need to perform mínimal physical activity such as carrying small packages and managing lobby accessories
**What to expect from us**:
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.
We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture