Manager Service Delivery

5 days ago

Melbourne, Australia DXC Technology Full time

**Essential Job Functions**
- Manages functional areas or department account leads on small to medium sized accounts to ensure that business solution objectives are met.
- Develops demand forecasts with account teams on small to medium sized projects to assist functional areas or departments in planning and delivering end-to-end services.
- Works with functional areas or departments to interpret and plan projects or workload forecasts.
- Manages and approves expenditures for accounts in line with the established policies and procedures.
- Manages complex relationships between delivery and consumer groups to ensure good client relations.
- Identifies and manages service improvements to increase customer satisfaction. Manages and ensures delivery of projects meet client and company expectations and needs.
- Partners with functional areas or departments to integrate new, enhanced and existing service offerings for accounts.
- Supports developing new business proposals and introduces new technology to enhance business solutions.
- Selects and hires employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines.
- Prepares and recommends operating and personnel budgets for approval. Monitors spending for adherence to budget, recommends variances as necessary.

**Basic Qualifications**
- Bachelor's degree or equivalent combination of education and experience
- Bachelor's degree in business administration, engineering, information systems or related field preferred
- Nine or more years of support services, project, or program experience
- Five or more years of leadership or supervisory experience
- Experience working with the technology industry
- Experience working with company products and operating systems

**Other Qualifications**
- Good project management skills
- Good analytical and problem solving skills
- Good interpersonal skills to interact with customers and team members
- Good leadership and organizational skills
- Good communication skills
- Good skills in managing to contracts and bugets
- Good relationship building skills
- Ability to work in a team environment
- Willingness to travel

**Work Environment**
- Office environment

  • Service Delivery Manager

    5 days ago

    Melbourne, Australia Service Victoria Full time

    Location: Melbourne | Western Metropolitan Job type: Full time / 12 Months Organisation: Service Victoria **Salary**: $127,467 - $149,024 Occupation: Sales/Business Development Reference: VG/1668932SMDB Position Title: Service Delivery Manager (Agencies) Work Location: Footscray | Ballarat | Flexible working may be available Employment Type: Full time...

  • Agile Delivery Lead

    2 weeks ago

    Melbourne, Australia Delivery Centric Technologies Full time

    Looking for Agile Delivery Lead to join a fast-paced financial organization. We’d welcome you to apply! **Job Title: Agile Delivery Lead/Release Lead-Business Platform services, Digital Portfolio** **Location: Melbourne, VIC** **Employment type: Contract** **About Delivery Centric**: **Delivery Centric** is a **customer focused, technology solutions...

  • Service Delivery Manager

    1 week ago

    Melbourne, Australia Limelight People Full time

    **MELBOURNE** - Strategic Hire - Newly Created Position | High Influence and Accountability - Service Delivery - Software Delivery | Major Fund Manager **Service Delivery Manager - Limelight People have been engaged to identify a leading Service Delivery Manager for a global FinTech organisation.** **Service Delivery Manager - This is an opportunity to own...

  • Head of Delivery

    1 week ago

    Melbourne, Australia Service Victoria Full time

    Location: Melbourne | Western Metropolitan Job type: Full time / 24 months Organisation: Service Victoria **Salary**: $182,813 - $248,629 Occupation: Other Reference: VG/MC/SV/TECH/1832484 Be accountable for the delivery of Service Victoria’s portfolio of projects including oversight of the portfolio pipeline and effective governance controls and...

  • Process & Systems Delivery Manager

    7 days ago

    Melbourne, Australia Service Stream Full time

    Primary Location Melbourne, VIC Job Description Summary Exciting opportunity for a Process & Systems Delivery Manager to join Service Stream’s Telecommunication division. About the Role As the Process & Systems Delivery Manager, you will play a pivotal role in driving operational efficiency and effectiveness through the development and implementation of...

  • Delivery Lead

    9 hours ago

    Melbourne, Australia Service Stream Full time

    Primary Location Melbourne, VIC Job Description Summary An exciting opportunity has arisen for a Delivery Lead to join ServiceStream in our Corporate sector based on Collins Street, Melbourne About the Role Service Stream’s Corporate division are currently seeking a Delivery Lead to join our growing team, in Melbourne. The primary purpose of the...

  • Service Delivery Manager

    3 weeks ago

    Melbourne, Victoria, Australia Fusion5 Full time

    Service Delivery Manager - Finance and Operations Join to apply for the Service Delivery Manager - Finance and Operations role at Fusion5 Service Delivery Manager - Finance and Operations3 days ago Be among the first 25 applicants Join to apply for the Service Delivery Manager - Finance and Operations role at Fusion5 Get AI-powered advice on this job and...

  • Service Delivery Manager

    4 weeks ago

    Melbourne, Victoria, Australia Fusion5 Full time

    Service Delivery Manager - Finance and OperationsJoin to apply for the Service Delivery Manager - Finance and Operations role at Fusion5Service Delivery Manager - Finance and Operations3 days ago Be among the first 25 applicantsJoin to apply for the Service Delivery Manager - Finance and Operations role at Fusion5Get AI-powered advice on this job and more...

  • Service Delivery Manager

    4 weeks ago

    Melbourne, Victoria, Australia Fusion5 Full time

    Service Delivery Manager - Finance and OperationsJoin to apply for the Service Delivery Manager - Finance and Operations role at Fusion5Service Delivery Manager - Finance and Operations3 days ago Be among the first 25 applicantsJoin to apply for the Service Delivery Manager - Finance and Operations role at Fusion5Get AI-powered advice on this job and more...

  • Service Delivery Manager

    2 weeks ago

    Melbourne, Australia Hudson Australia Full time

    **Service Delivery Manager** **$190,000 inc super** **Responsibilities**: - **Project Management**:Lead an Agile software implementation project, including creating detailed project plans, managing timelines, and ensuring on-time, within-budget delivery. - **Function Design and Strategy Development**:Assess current capabilities, identify gaps, and design...