
Fraud & Scam Protection Investigator - Flexible Casual Pool
2 weeks ago
We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.
**It starts here. With Bendigo Bankand you.**
Join our dedicated **Customer Fraud & Scam Protection** team which delivers leading financial crime operational services to the Bendigo and Adelaide Bank Group protecting the bank, our customers and the communities we serve.
As a **Customer Fraud Protection Investigator,** you’ll make an impact by:
- Being part of the **Alerts** team, where you will investigate customer-direct and alert-driven fraud and scam activities.
- Investigating Financial Crime activities generated by detection systems and / or notification reports and collecting, analysing and compiling evidence as required
There are multiple casual roles**,** which can be based in our Bendigo or Melbourne corporate offices. We offer flexible work options that put our people first, and a hybrid model of minimum two days per week.
Position description: Customer Fraud Scam Protection Investigator PD.pdf
**The detail**
This is 24/7 team with various shifts. There is leave loading (additional rates) for evening, night and weekend shifts.
There is **no set roster** and will ideally suit staff who are available and have flexibility.
Day: 8:30am - 5:00pm
Evening: 4:30pm - 1:00am
Night: 12:30am - 9:00am
**What you’ll bring to the role**
To succeed in this role, we’d love you to have:
- Minimum 2+ years' experience in a similar Financial Crime Risk role within Banking & Financial organisation - ideally Fraud & Scam Investigator.
- Strong analytical skills and the ability to disseminate complex information and make informed and quick decisions.
- Sound knowledge of banking systems, products, services and procedures
- Exceptional attention to detail
- Customer service experience, ideally over the phone, and with a diverse spectrum of people
- Well-developed written and oral communication skills and the ability to maintain a high level of confidentiality and discretion.
- Strengths in working independently, managing ambiguity and varied workloads and priorities.
- Strong work ethic, demonstrated through teamwork, taking ownership and commitment to outstanding customer experience
Qualifications highly advantageous:
- Bachelor, Diploma or Certification in Investigations/Cyber/Criminology (relevant field)
- AML/ACAMS/CAMS certification
**So, why work for us?**:
**Want to be more than just a number?** Join a team that truly values you and the diverse contribution you make, every day.
**Want career opportunity AND flexibility**? Achieve both here, where we know that balance and progression go hand in hand.
You’ll also get access to a great range of benefits, including:
- Flexibility means different things for different people. Whether it’s hybrid work, flexible hours, a compressed work week, job-sharing or something different, our flexible work options are designed to put people first
- Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members
- Opportunities to take your learning to the next level through our corporate university ‘BEN U’ or at an external provider of your choice
**Still in two minds?**
**We’re making better, bigger. And we’ll get there with you.**:
Now’s the time to set your sights even higher - on the future you and the future career you deserve.
Due to high volumes we may close that advertising early, so don’t wait.
-
Fraud Investigator
1 day ago
Melbourne, Australia Worldline Full timeANZ Worldline Payment Solutions is a joint venture between ANZ Banking Group and Europe’s leading payment technology company, Worldline. We launched in Australia in early 2022, providing in-store and ecommerce payment solutions to around 52,000 Australian businesses. Since then we’ve built a new modern technology platform to enable an exciting roadmap...
-
Fraud Officer
1 week ago
Melbourne, Australia Defence Bank Full time**Introduction**: About us. A unique life requires a unique bank. Defence Bank is a member-owned bank that has been proudly serving the Defence Community for 48 years. With over 30 branches across Australia and our award-winning app, Defence Bank is where our members need us - anywhere, anytime. The bank provides financial products and services to the...
-
Fraud Officer
1 week ago
Melbourne, Australia Defence Bank Full time**Introduction**: About us. A unique life requires a unique bank. Defence Bank is a member-owned bank that has been proudly serving the Defence Community for 48 years. With over 29 branches across Australia and our award-winning app, Defence Bank is where our members need us - anywhere, anytime. The bank provides financial products and services to the...
-
Manager, Personal Banking Fraud Governance
3 days ago
Melbourne City Centre, Australia NAB Full timeManager, Personal Banking Fraud Governance - Job number: 801615 - Primary position location: VIC- Melbourne CBD - Category: Compliance, Regulatory Risk & Financial Crime - Work type: Permanent Full time - Closing at: Jul 6 2025 - 23:55 AEST **Favourite** Working with the Head of Fraud and roader Risk & Fraud community, you will manage a functional area to...
-
Fraud Operations
2 weeks ago
Melbourne, Australia NAB - National Australia Bank Full time**Build your career in a highly engaged and successful team**: - **Be supported to learn and grow whilst developing the career you want**: - **Multiple opportunities available - VIC Only** **A career that gives you more** Your career at NAB is about more than money, it's about serving our customers well and helping our communities prosper. As a Risk...
-
Manager, Fraud Management and Investigations
4 days ago
Melbourne, Victoria, Australia nbn® Australia Full time $120,000 - $180,000 per yearJob ExpectationsBuild your career and Australia's future.Not many people can say they are working on building Australia's future. With us you'll be doing just that, leaving a legacy for all Australians. Plus, there's equal employment, great training, and true flexible working arrangements.We have an exciting opportunity at nbn, as the Manager, Fraud...
-
Manager, Fraud Management and Investigations
7 days ago
Melbourne, Victoria, Australia nbn™ Full time $120,000 - $180,000 per yearJob ExpectationsBuild your career and Australia's future.Not many people can say they are working on building Australia's future. With us you'll be doing just that, leaving a legacy for all Australians. Plus, there's equal employment, great training, and true flexible working arrangements.We have an exciting opportunity at nbn, as the Manager, Fraud...
-
Investigator, Fraud and Corruption Control
1 week ago
Melbourne, Australia Department of Education Full timeLocation: Melbourne | CBD Job type: Full time Organisation: Department of Education **Salary**: $92,332 - $104,762 Occupation: Regulatory Governance and Compliance Reference: VG/DE/PES/20015289 Reporting to the Manager, Fraud and Corruption Control, the Investigator is responsible for appropriately handling complaints and reports to the Fraud and...
-
Manager, Fraud Management and Investigations
3 weeks ago
City of Melbourne, Australia NBN Co ltd. Full timeManager, Fraud Management and Investigations page is loaded## Manager, Fraud Management and Investigationslocations: Melbournetime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 4, 2025 (10 days left to apply)job requisition id: 239692# **Job Expectations****Build your career and Australia’s future.**Not many people...
-
Head of Fraud Services
7 days ago
Melbourne, Australia NAB Full timeHead of Fraud Services - Job number: 796120 - Primary position location: Victoria Street, VIC- Melbourne CBD, VIC, Australia - Category: Banking & Financial Services - Category: Call Centre/Contact Centre - Category: Compliance, Regulatory Risk & Financial Crime - Work type: Permanent Full time - Opening at: Jan 6 2025 at 06:00 AEDT - Closing at: Jan 13 2025...