Reservations Manager

IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.

Our Perth City Centre hotel is the perfect mix of relaxation and convenience for today’s comfort-seeking contemporary traveller. We have a range of stylish and comfortable guest rooms offering warm and welcoming accommodation located in the heart of Perth CBD. Our Hotel offers family friendly benefits, conference spaces & meeting rooms, and is considered Perth’s best hotel for business travellers.

As a Reservations Manager, you will be responsible for all activities relevant to Reservations including assisting with enquiries and bookings, liaising with key departments, establishing strong relationships with our clients, and displaying exceptional phone and customer service skills.

You will actively contribute towards revenue generation through effective management of the reservations department. This position is a vital position to the sales and marketing function by providing current, accurate information on both the internal reservation situation and the external climate with which the hotel operates.

Positively making real human connections will remain at the forefront whilst you effectively manage various financial and business requirements of the department. Some of your duties include:

- Reviewing pick-up trends, occupancy history and market segment development to facilitate Budget and Forecast accuracy.
- Liaising with IHG revenue services on competitor analysis, local market trends and revising hotel rates.
- Recommending tactical and strategic initiatives for revenue growth & contribute to pricing decisions.
- Cross checking & updating all new reservations, and address daily cancellations and no shows.
- Ensuring daily reservations and group enquiries are followed up in a timely manner.
- Controlling rooms inventory including wholesale allocations and overbooking scenarios appropriately.
- Mentoring and leading a small team of Reservations Agents to success.
- Reconciling reservations daily commissions.
- Loading and maintaining rates in IHG Concerto (Guest Reservations System).

What we need from you
- Extensive experience using Opera PMS is essential.
- Previous experience in a Reservations/Front Office Management or Supervisory role.
- Comprehensive understanding of hotel systems and revenue management principles.
- The ability to manage time efficiently with competing deadlines.
- Strategic and tactical thinking - the ability to develop strategic plans, establish goals and objectives, set performance targets, and deliver projects on time.
- Experience using the Microsoft Office suite.

What we offer...

We give our people everything they need to succeed. At IHG we have a wide range of benefits designed to help you live your best work life - including free duty meals, complementary car parking, dry cleaning, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our MyWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.