Reservations Agent

4 days ago

Perth, Australia Marriott International, Inc Full time

**Additional Information**Full-Time
**Job Number**25108813
**Job Category**Reservations
**Location**The Westin Perth, 480 Hay Street, Perth, Western Australia, Australia, 6000
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

**Reservations Agent**

We are looking for a talented Reservations Agent to rise with us and empower the better you

**Our Company**

**Our Brand**

The more you travel, the more your well-being can get left behind. But there’s a place that doesn’t come with that compromise. Join the team at The Westin Perth, enhance your senses and find your balance with our signature wellness programs. With a focus on Eat, Sleep and Move Well, we have designed guest experiences that enhance wellness on the road. Discover a place where you’re given a choice, not just to get up, but to rise.

**Rise with Westin Perth**

The Westin Perth is a luxury retreat, perfect for business and leisure travelers alike. A rejuvenating haven with luxury accommodation, 5-star amenities and a dynamic City Centre location.

**You will**
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Identify guest reservation needs and determine appropriate room type.
- Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers.
- Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximize revenue.
- Input and access data in reservation system.
- Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
- Follow proper escalation procedures when addressing guest concerns.

**You are / have**
- Friendly, confident, vibrant and professional personality
- Previous hotel experience in similar position highly regarded
- Australian working rights
- Excellent Computer and Office 365 knowledge
- Knowing Opera System is an advantage

**Life. With the Works.**

Working with The Westin and Marriott International offers a wide range of benefits. With more leave, more benefits, more perks we are here to support you and your work-life balance. Benefits include:

- Enhanced parental leave and long service leave portability across all 30 Marriott Brands
- Paid Birthday Leave
- Food and accommodation perks such as discounted food, beverage and hotel stays
- Travel & stay benefits including eligibility to join our Bonvoy Loyalty Program
- Incentive, recognition and wellbeing programs
- Excellent opportunities for career growth and learning opportunities
- Access to EAP at all times

This role is a great opportunity for you to work in a friendly environment where you can grow and develop your sales and reservations knowledge. If this sounds like you, we encourage you to **APPLY NOW**
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

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