Support Facilitator

**Description**:
TW: Suicide.
The information below outlines a role working directly with people experiencing suicidal ideation or at-risk of self-harm or suicide.

Provide a safe space to improve client outcomes with a trusted mental health service provider
Enjoy a diverse role in crisis management, outreach psychosocial support and collaboration with clinical teams and external services
Opportunity for on the job training and career progression within an established mental health organisation

About You
Are you are passionate about helping individuals living with mental illness and motivated to improve the lives of those experiencing crisis? Are you empathetic and gentle in your communication? Are you reliable and consistent in your practice, as well as being able to demonstrate the following attributes?

Patient and emotionally resilient with effective listening skills & an adaptable communication style
Capability to advocate for others and build sustainable support networks
Effective time management and responsiveness to prioritise and action critical incidents
Accurate in your reporting with fastidious attention to detail
Previous experience in mental health or case management (community or clinical setting), or qualification/s in mental health, social science or other relevant field

It is a requirement for our frontline staff to be fully vaccinated against COVID-19 and meet all compliance requirements in relation to NDIS Work Screening, Working With Children’s Check, work rights and possess a current & valid driver’s licence.

About the Role

Hospital Outreach Post-suicidal Engagement (HOPE) delivers psychosocial support to individuals who are at-risk of suicide, or have recently made an attempt to take their own life. HOPE is facilitated across a series of domains including community and social services, housing, finance, family support, cultural and spiritual support, education and employment as well as advocacy for all of the above. The provision of psychosocial support to eligible participants of HOPE is delivered as assertive outreach. Assertive outreach is a proactive approach to delivering support to non-engaged or at-risk clients where support is offered in different settings at times that are mutually suitable. Effective assertive outreach is characterised by sustained and persistent efforts to reach clients of HOPE at any suitable location and to work with them in partnership to improve their safety and quality of life.

**The role entails**:
Develop professional relationships with at-risk individuals, their families and other stakeholders, including consulting with allied health services and clinical staff
Assist clients with psychosocial tasks, and support them in developing goals and safety plans while identifying risk and employing crisis management practices
Make referrals to external services for continuing support for clients
An emphasis on high-quality and accurate reporting of client wellbeing, participation and plans to be presented in clinical reviews
Work in a multidisciplinary and risk-adverse environment, understanding the importance of process, clear and accurate communication in a challenging environment

What we can offer you
ermha365 is an agile and innovative non-profit with a growth agenda across Australia. As an employee you will be offered:
Opportunity to have a career that changes lives
Industry-leading induction and on-the-job training provided, with access to free and continuous online learning modules at your own pace
Staff benefits program with discounts to over 250 retailers, wellbeing hub and Employee Assistance Program
A supportive team environment that is engaging and inspiring
A competitive total package - SCHADS level 4 with the ability to salary package

About ermha365
This job isn’t for everyone. At ermha365 we work with clients with some of the most complex mental health and disability support needs in Victoria. We’re a lifeline for people who often feel like a “square peg in a round hole” - those who experience stigma and discrimination, and are ostracised or excluded from the simple things that most of us take for granted. In many cases we have become the provider of last resort, although we see ourselves as the provider of first choice. We believe in the potential of everyone. We never give up, and we never give in.

If you’re resilient, like a challenge and want to be part of transforming people’s lives, then please contact us.

Diversity and Inclusion