Health and Rehabilitation Outcomes Specialist

1 week ago

Sydney, Australia iCare External Full time

**Sydney**
- **Join icare’s Workers Compensation Team**:

- **Permanent Role, hybrid working environment based in Sydney**:

- **Grade 9/10 Starting Salary $125,000 plus superannuation**

**About the Role**

This role is responsible for initiatives and processes to ensure icare’s customers receive safe, effective and reliable healthcare and rehabilitation services across all schemes. As a member of the Health & Rehabilitation Outcomes Team this role focusses on monitoring and managing providers to promote better recovery and return to work outcomes.

**Benefits**
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- icare day - access to an extra day’s leave
- Comprehensive learning and development support aligned to icare’s Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program

**Duties**

It’s an exciting time at icare where no two days are the same; as a **Health and Rehabilitation Outcomes Specialist** you will:

- Monitor, manage and improve icare’s processes to protect the safety of persons receiving healthcare services across icare’s schemes.
- Support teams in the ongoing monitoring and delivery of actions required to deliver quality services, improved healthcare and return to work outcomes for the people we serve.
- Monitor and prepare responses to known risks, issues and incidents related to healthcare practitioners and rehabilitation providers.
- Research and advise on specific strategies and processes aimed to ensure healthcare providers deliver safe, effective and reliable healthcare services.
- Assist with implementing and embedding processes and controls which assist with ensuring safe, effective and reliable services are provided within the schemes.
- Collaborate closely across relevant icare and its claims service providers to deliver efficient and aligned initiatives of continuous quality and outcome improvement.

**Skills & Experience**
- Tertiary qualifications in health science or related field, or equivalent an advantage (Desirable)
- Ability to work independently and collaboratively in complex and nuanced environment.
- Confident presenting complex issues to facilitate problem solving and decision making.
- Strong understanding of healthcare systems and healthcare practitioners
- Minimum of 3 year’s experience in personal injury insurance claims, injury management or healthcare provider role

**Culture**

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

**About the Company**

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
- For more information about icare visit our website
- **icare operates a direct sourcing model so no agency introductions will be accepted**:

- We are a Circle Back Initiative Employer - we commit to respond to every applicant
- A talent pool may be created through this recruitment process.

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