Boutique Manager

4 days ago


Chermside, Australia Molten Store Full time

Based in-store on a full-time (Tuesday - Saturday) roster, the Boutique Manager supports our retail team and boutique location in leading team culture, boutique operations, and business performance.

**We offer**:

- An inclusive and kind working environment
- A competitive bonus structure
- A generous staff discount
- Career progression in a fast-growing business

**About you**:

- A minimum of two years of experience in a retail management role
- Fine jewellery experience is desired, but not essential
- Highly detail-oriented and an excellent communicator

**As our Boutique Manager, we will empower you to**:
Lead your team to achieve or exceed boutique targets, championing a culture of first-class customer service

Achieve or exceed personal sales targets to set the benchmark for team performance

Lead a high-performance culture by coaching and delivering direct feedback to your team, implementing and maintaining a reporting structure and framework for performance management from small incidents to critical issues with the support of the Operations Lead

Ensure responsibility for store-based ecommerce despatch

Prepare the monthly roster for your boutique location, ensuring wage budget targets are met and casual shifts are distributed so as to meet or exceed sales targets

Instigate a culture of team development by coordinating a bi-annual performance review with your team, conducting performance reviews with all of your boutique location team members, following up with coaching or/and performance management as required

Onboard new team members, ensuring all relevant payroll information is supplied as per direction from head office

Oversee training of the retail team as directed by head office

Approve timesheets for the broader retail team weekly, submitting to payroll as per deadlines

Uphold a professional standard by demonstrating professional acumen around managing team expectations, safe-guarding confidentiality around senior management decisions, and making decisions that protect our brand and reputation

Be the highest point of escalation for customer complaints before Head Office for matters concerning your boutique location, ensuring the complaints are dealt with swiftly and with empathy while still advocating for the best interests of the business

Proactively communicate feedback and insights on product and customer service to the Clientele and Merchandise Manager to drive a culture of optimisation and improvement

Collaborate with Head Office to implement and maintain standards of customer care, balancing a high standard of empathy for the customer while upholding the business's best interests

Assist the HO team with product logistics and transfers as required, ensuring responsibility for the despatch and receipt of stock within your boutique location

Proactively lead improvement and optimisation recommendations around the in-store experience, requesting support from Head Office as required

Oversee the cleanliness and house-keeping of your base location, requesting maintenance support and supplies from head office as required

**To apply**:
**Benefits**:

- Employee discount

Schedule:

- 8 hour shift

Supplemental pay types:

- Performance bonus


  • Boutique Manager

    3 days ago


    Chermside, Australia Nespresso Full time

    We Inspire, we Care, we Act, and we iNnovate - Committed to sustainability & B-Corp certified - Quarterly Paid Bonus Incentives At **Nespresso**, we believe that we can elevate the world of coffee to drive a positive impact and be a force for good which shapes lives and landscapes for the better. By caring for one another, our farmers, suppliers, and the...


  • Chermside, Australia The Aje Collective Full time

    **Description**: Aje was created in 2008 to translate the effortless Australian lifestyle into fashion. Designed for an elegance grounded in ease, our garments empower our customers to feel relaxed, assured and beautiful. Our company strives to invite freedom of self-expression in each architectural store environment, bringing our customers a confidence and...


  • Chermside, Queensland, Australia The Aje Collective Full time $90,000 - $120,000 per year

    Description:Aje was created in 2008 to translate the effortless Australian lifestyle into fashion.Designed for an elegance grounded in ease, our garments empower our customers to feel relaxed, assured and beautiful.Our company strives to invite freedom of self-expression in each architectural store environment, bringing our customers a confidence and beauty...


  • Chermside, Australia Aje. Full time

    **About the opportunity**: AJE ATHLETICA is a premium athleticwear brand created through the lens of the Aje fashion house. Designed to enrich physical performance and support through well-being, each AJE ATHLETICA collection encompasses 70% consciously sourced materials. AJE ATHLETICA recognises that the balance between humanity and planet Earth is the...


  • Chermside, Australia Nude Lucy Full time

    Nude Lucyis a leading Australian fashion brand that prides itself on cultivating timeless & premium wardrobe essentials inspired by a relaxed way of life. Our brand and team culture are an instrumental part of our identity, and we develop this by seeking talented, creative & like-minded individuals who live and breathe the Nude Lucy ethos. We pride ourselves...


  • Chermside, Australia Aje. Full time

    **About us**: At Aje, our interactions with customers across our 26 boutiques defines who we are and remains at the heart of what we do. It is these authentic relationships with our customers that drives Aje to be one of Australia and New Zealand’s most influential fashion houses. Aje wants to open our world to you as we have an exciting new opportunity...

  • Store Manager

    4 days ago


    Chermside, Australia Retailworld Resourcing Full time

    **About the brand**: Iconic Australian Designer with a rich heritage and foothold in the Australian fashion landscape. Specialising in trend focused apparel and high-quality fabrication this brand is synonymous with timeless style. **About the role**: As the Store Manager of this Chermside fashion destination you will be a brand ambassador for a unique...


  • Chermside, Australia Cue Clothing Co. Full time

    **Here’s your chance!** **Join our premium Myer Chermside boutique on a Full Time basis **as an enthusiastic & driven Assistant Store Manager!** - We are open to all industries & customer service backgrounds, NOT just fashion!_ **In return for your commitment**: - ** A competitive & flexible salary on offer**: - ** Weekly bonuses and Monthly incentives...


  • Chermside, Australia Assembly Label Full time

    We are searching for an Assistant Business Manager (Assistant Store Manager) to join the team at our Chermside boutique. This role is a permanent part-time position on a Sunday-Thursday roster. At Assembly Label, we're building a team of collaborative entrepreneurs, collectively working for a company with a shared vision and open culture. Our success comes...


  • Chermside, Australia Bath & Body Works Full time

    For over 20 years Bath and Body Works have been creating scents that make people smile. From fresh fragrances to soothing skin care, we make finding your perfect something special a happy-memory-making experience - but our Chermside store can't deliver on our promises to our customers without a superstar Assistant Store Manager to help lead it... and that's...