Customer Employment Support Team Consultant

5 days ago

Hindmarsh, Australia Maxima Full time

Provide support and coaching to a customer-focused team
- Flexible and supportive working environment
- Salary sacrifice + leave loading
- Provide support and coaching to Employment Support Consultants
- Flexible and positive working environment
- National community-minded NFP, with the head office in South Australia
- Maxima Group is a national not for profit organisation valued by individuals, organisations and communities for helping people develop their skills and potential to find jobs. Our passion has made us a leading player in the Federal Government’s Disability Employment Services program, and consistently rated as one of the country’s top performers in achieving outcomes for Jobseekers. _

We are now seeking an **Customer Employment Support Team Consultant** to join our team in Hindmarsh on a fixed-term, full-time basis.

**The Role**

Reporting to the Employment Support Team Manager, the Customer Employment Support Team Consultant is responsible for ensuring customers in post placement and ongoing support receive adequate person-centric support. This will be achieved through acting as a mentor and providing coaching to the Employment Support Consultants to help them deliver quality employment and education support to our customers within the Disability Employment Services portfolio. With a focus on compliance, you will work collaboratively with Maxima staff to identify and develop strategies to ensure customers achieve long term employment outcomes, along with contributing to reports and recommendations on future servicing and intervention initiatives.

**About You**

A true team player with a passion for quality service delivery, you will have experience in Disability Employment Services or in complex customer services environment providing recommendations on service development or improvements. Coupled with high attention to detail and the ability to monitor and process large volumes of data, you will have proven experience in coaching or mentoring (1:1 or group sessions) or the interpersonal skills to build relationships with a range of stakeholders to help them deliver a best in class service.
- To be successful, you will;_
- Thrive on achieving results, either through KPIs or process improvements and recommendations
- Enjoy celebrating the wins as a team
- Have previous experience as an Employment Consultant / Case Manager or a Post Placement Support Consultant
- Experience providing on-the-job supports will be highly beneficial
- Be energetic and resilient
- A great opportunity for an energetic team player to join a high performing team delivering support to staff who are working with our customers. _

You must hold a national police clearance and relevant State/Territory working with children check or be willing to obtain.

**How to Apply**
- Maxima believes in the strength of a diverse workforce. We welcome applicants who have a disability, identify as First Nations, are from culturally and linguistically diverse backgrounds or are members of the LGBTQIA+ community. The life experiences of our employees help us build strong relationships with our customers and enables us to deliver services that benefit all members of our community._

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