Client Liaison/intake Officer

6 days ago

Sunbury, Australia True Hands Full time

True Hands Home Care and Disability services is seeking to employ a bright, bubbly, competent and organized In-Home Client Liaison/Intake officer for our new Sunbury Office.

**About You**:
This role is ideal for someone that loves to give people a great experience at every contact point. Someone that is looking to work for a progressive company. who would like to use their customer service skills to assist clients to navigate their way through in-home aged care services and disability services.

This is a client-faced position focused on customer service and the delivery of support services to clients. The position is for 3 days per week initially (preferred: Mon, Wednesday and Fridays) and is a casual position with reliable hours.

**Responsibilities**:

- Engage with clients to complete the onboarding process including assessing available funding, completing Service Agreements and other required paperwork.
- Excellent customer service, always seeking new ways to engage and provide exceptional customer service
- Maintain excellent record-keeping of all client records, calls, feedback and enquiries
- Liaise with other referring agents including referrals direct from clients/carers or guardians, support coordinators and other businesses maintaining strong relationships and always working to find solutions to often complex administrative issues.
- Developing and maintaining positive, respectful, and supportive relationships with clients and key stakeholders
- Rostering staff for clients and maintaining those rosters.
- Manage any feedback from clients/ guardians, taking appropriate action as required to achieve a positive outcome.
- Using your skills to create documents and reports, and record and analyse data relevant to service delivery.
- Always ensure organisational compliance, in-line with industry and organisational policies and procedures.

**To be successful in this role you will have**:

- Customer service skills demonstrated by experience
- Excellent problem-solving and initiative, the ability to be flexible in thinking
- Strong communication skills, both oral and written
- Good listening skills and the ability to build meaningful relationships with clients.
- Experience in coordinating people and responding appropriately
- Ability to effectively manage client and stakeholder expectations
- High-level report writing skills
- Client Database Systems experience

**Mandatory Qualifications for this role**:

- NDIS Worker Screening Clearance
- Current Driver’s Licence
- Working with Children check
- Current police check

**Job Type**: Casual

**Salary**: $31.33 - $33.00 per hour

**Benefits**:

- Company car

Schedule:

- 8 hour shift

Supplemental pay types:

- Penalty rates
- Performance bonus

Ability to commute/relocate:

- Sunbury, VIC: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location: In person

  • Client Relationship Officer

    1 week ago

    Sunbury, Australia True Hands Full time

    **Make a Difference While Building a Career with Purpose** At **True Hands**, we deliver person-centred home care that empowers individuals to live with dignity, independence, and compassion. As our **Client Relations** **Officer**, you’ll play a vital role **About the Role** As a **Client Relations** **Officer**, you will champion True Hands'...

  • Client Relationship Officer

    1 week ago

    Sunbury, Victoria, Australia True Hands Full time $80,000 - $100,000 per year

    Make a Difference While Building a Career with PurposeAt True Hands, we deliver person-centred home care that empowers individuals to live with dignity, independence, and compassion. As our Client Relations Officer, you'll play a vital roleAbout the RoleAs a Client Relations Officer, you will champion True Hands' mission—raising awareness, initiating...

  • Client Service Officer

    4 days ago

    Sunbury, Victoria, Australia Audika Full time $60,000 - $90,000 per year

    Who is Audika?Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 22,000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.In Australia, Audika has over...

  • Client Service Officer

    1 day ago

    Sunbury, Australia Demant Polska Full time

    Client Service Officer - Sunbury, Melbourne Sunbury AU Responsibilities We are looking for a passionate and dynamic customer service individual, who loves to help people, to be a Clinic Co-Ordinator supporting Audika Hearing Clinic in a newly established clinic in Sunbury, Melbourne on full-time (between Monday and Friday, 9am - 5pm)! If you are...

  • Family Liaison Officer

    4 days ago

    Sunbury, Australia Salesian College Full time

    **Role Description/Criteria** - Salesian College Sunbury is a Catholic Co-educational Secondary College in the tradition of St John Bosco. Our vision embodies our commitment to Community, Learning, Excellence and Faith._ We are seeking an experienced practitioner to: - professionally engage with young people and walk with them on their journey, acting as a...

  • Transition to Work

    6 days ago

    Sunbury, Australia Westgate Community Initiatives Group Inc. Full time

    **Multiple Positions Available in Northwest Melbourne.** - **Are you 17-to-24-years old and seeking work?**: - **Do you live in the Melbourne's northwest suburbs (Broadmeadows, Craigieburn, Sunbury)**: - **Interested in positions in hospitality, construction, childcare, administration?** WCIG’s Transition to Work (TtW) service has multiple positions...

  • Mortgage Broker

    2 weeks ago

    Sunbury, Australia Anderson Mortgages Full time

    Looking for the next finance broker superstar. **Role Objective** In this role, your goal is to be able to help eligible applicants obtain loans in a timely and professional manner while protecting our institution's credibility. You will act as the liaison between potential clients and our growing financial institution. **Key Responsibilities** - Work...

  • Venue Leader Sunbury

    7 days ago

    Sunbury, Australia Hume City Council Full time

    ** Fixed Term 12-month Contract, Full time.**: - ** $97,099.24 per annum plus Super**: - ** Join the City Lifestyle team.** Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible. As a Venue Leader...

  • Leisure & Activities Officer

    2 weeks ago

    Sunbury, Australia Calvary Full time

    Leisure and Activities Officer - Calvary Aged Care Progress with purpose at one of Australia’s largest health care providers Get ahead with salary packaging, benefits and professional development in a supportive team environment Rewarding work that makes a difference in the lives of seniors Flexible work schedule in a great location - Sunbury Vic!! About...

  • Support Worker/carer

    2 weeks ago

    Sunbury, Australia The CareSide Full time

    **Position: Support Worker** **Location: Sunbury VIC 3429** **We Offer**: - Vibrant team environment - Central office locations across all states with excellent public transport links - Value-based organisation - Opportunities for career progression within a growing team - Ongoing support, training, and development - Travel reimbursement - Free uniforms...