Solution Consultant

**Job no**: 532413

**Brand**: Decipha

**Categories**: In digital tech

**Work type**: Permanent Full Time

**State**: VIC

**Location**: Abbotsford

**Strategy & Execution**
- Design and manage the process for solution design for assigned opportunities
- In consultation with sales, customers, and transition and implementation teams, identify, assess, and agree solution options to ensure that the customers’ business requirements are met.
- Prepare necessary documentation of the solution.
- Present options to clients, critically assess requirements and challenge where appropriate. Provide recommendations to customers that meet both the needs of the customer and Decipha.
- Manage detailed requirements gathering, including the facilitation of workshops and other client meetings for both presales and detailed solution design.
- Ensure the solution design is commercially viable for Decipha and meets the customer needs, by contributing to the pricing, negotiation, agreement of terms and conditions
- Facilitate customer workshops to uncover opportunity and drive customer outcomes for Decipha.
- Escalate deliverable issues to the Senior Business Consultant.
- When solution issues are escalated, communicate with both internal (e.g. sales and product) and external parties (e.g. solution vendors) to identify the best solution that meets our business and customer needs.
- Deliver ‘C level’ immersion sessions to understand customer/market needs which align to solution design.
- Provide customer insights and research to the product teams and be pro-actively involved in the evolution of offering and innovation cycle.
- Engage business and solutions architects to ensure that architecture deliverables are aligned to the overall technology strategies, blueprints, and roadmaps while also providing pragmatic, valuable solutions to customer needs.
- Build strong, trusted relationships with sales, IT stakeholders, and others across the broader Australia Post Group.
- Ensure compliance with legal, regulatory and policy obligations.
- Identify opportunities to improve processes and methodology for the benefit of Decipha and the client.
- Lead the delivery of new solutions (as required)

**Financial (e.g. budget expenditure, revenue, lending authority, profit targets etc.)**
- Deliver value to the customer contributing to growth and increased share of wallet.
- During Post-Sales, accountable for facilitating all aspects of the solution from IT to Pricing in order to “bring the solution together” and produce a Solution Design Document and deployment

**People, Safety & Community**
- Responsible for enhancing a collaborative environment between internal stakeholders.
- Actively participate in the management of safety, health and wellbeing of team.
- Accountable for complying with Australia Post’s policies and processes that relate to the management of your people.
- Role-model Australia Post’s values and leadership behaviours.
- Proactively contribute to a culture where people embrace continued learning and challenge themselves to expand themselves as professionals with Australia Post.

**Specific Position Requirements
**Essential Experience**

**Critical Knowledge**

**Industry and Function**
- _Previous experience in a similar position_
- _Advanced Project Management skills. _
- _Highly developed business consulting skills_
- _Experience influencing senior stakeholders within customer organisation_
- _Strategic selling skills _
- _Advanced skills in defining, managing and implementing business information strategy, policy and procedures. _
- _Expertise in the design and communication of technical strategies to enable and guide the design of integrated solutions that meet current and future business needs. Incorporating the identification of new and emerging hardware, software and communication technologies and products, services, methods and techniques and the assessment of their relevance and potential value as business enablers, improvements in cost, performance or sustainability._
- _Extensive experience in the provision of expert guidance and support on the effective use of all relevant systems and operations. This includes both general advice on how systems and operations can support the wider business and specialist advice on specific technical specialties._
- _Strong skills in interpretation of business goals and drivers; Translation of business strategy and objectives, as well as proactive innovative thinking, idea capture and management and research to anticipate and meet the current and future needs of the business. Brings about significant business process improvement._

**Relationships**
- _Develop trusted relationships with the Product Specialists, Account Managers and the Customer _
- _Significant experience in the coordination of relationships with and between key stakeholders, during the design, management and implementation of business change._

**Role Challenges**
- _Successfully influencing outcome