Manager, Service Delivery Operations

Location: Melbourne | CBD

Job type: Full time

Organisation: Department of Justice and Community Safety

**Salary**: $129,379 - $173,138

Occupation: Community Services

Reference: VG/DJ0945/MAY23

At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.

We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation, or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.

The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

We’re proud of the important work we do across Victoria. Want to be part of it?
- **Utilise your adminitrative** **expertise** to **provide** support and advice to Victim Services, Support and Reform**:

- **Ongoing, Full-Time **o**pportunity to work with a high-performing and passionate team in the Victorian Public Service**:

- **VPS Grade 6**: $**129,379 - $173,138** plus superannuation.**

**About the Business Unit**:
Victim Services, Support and Reform (VSSR) is part of the Police, Racing, Victims and Coordination Division of the Department of Justice and Community Safety (DJCS). VSSR is responsible for the delivery and reform of services to victims of crime, placing victims at the centre of our justice system.

The Victim Services Support Operations team within VSSR is responsible for the delivery of trauma informed and victim centric services, including the Victims of Crime Helpline, Victims Register, as well as funding the state-wide Victims Assistance Program to provide eligible victims with flexible case management services to meet their practical, emotional and psychological needs to help manage the effects of crime.

**About the Role**:
The Manager, Service Delivery Operations is responsible for leading, planning, developing and overseeing practice development the contract management of externally funded services including the VAP, clinical supervision for Victim Services Support Operations staff, Critical Incident Response planning and training for VSSR staff.

It also contributes to the effective operation of VSSR and the wider victim support system by:

- adhering to the organisational vision, policies, guidelines and procedures
- adopting behaviours which support productive teamwork
- providing and accessing effective direct service support and resourcing
- providing effective management support to staff; and
- using ICT and writing skills to enhance the work of the team, organisation and wider support system

**About you**:
To be successful in this role, you will have:

- Demonstrated strategic and operational management experience within a diverse and complex human service environment.
- Demonstrated knowledge and experience in the provision of effective, on-going services to victims of crime and their families.
- Demonstrated ability to lead a high performing team and promote a culture which encourages initiative, innovation and emphasises the value of continuous improvement

**How to apply**

**FOR INTERNAL VPS EMPLOYEES**:

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**Job type**:
Full time

**Job classification**:
VPSG6

**Contact**:
**Job attachments**:

- Position Description - Manager, Service Delivery Operations - DJ0945.pdf