Technical Program Manager

Our Purpose
- Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build _a sustainable economy_ where everyone can prosper. We support a wide range of digital payments choices, making _transactions secure,_ simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._

Title and Summary

Technical Program Manager

All About Us
The Services team is a key differentiator for Mastercard, providing that help our customers grow. This team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, Mastercard Services also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network.

All About the Role

Make an Impact as a Managing Consultant, Digital Labs

Digital Labs is an execution-oriented client facing team that applies proven, accredited change skills and domain experience to partner with clients and help them drive measurable value by:

- Developing new products and strategies to market smoothly and efficiently
- Successfully implementing complex technology assets and delivering the most challenging transformation programs to create the new business as usual
- Strengthening client’s internal skills, knowledge and experience in critical areas
- Transforming client processes and optimizing their management practices

As a Managing Consultant you will manage a portfolio of projects that support a strategy, a strategic change or initiative with significant impact on the organization. You will manage complexity and inherent risks across a wide range of business areas, where there are strong interdependencies and shared resources, and you will manage benefits from their initial identification and definition through to the eventual realization and achievement of measurable improvements.
This is a position that spans across two disciplines. Proven and excellent project management capabilities, as well as technical skills and knowledge on IT related topics e.g. software development, API, IT/Enterprise architecture, IT service management. Excellent project management leadership and senior stakeholder management as well as the ability to manage large (3rd party) teams are needed in this role and needs to be combined with a solid understanding of the latest developments in IT development, IT/Enterprise architecture and service management processes.

All About You
- Experience in delivery of large digital enterprise level programs across the financial services sector from initiation to benefit realization.
- Successful leadership of PMOs across different clients / businesses, identifying and mitigating risks, solving issues, developing plans and ensuring they are implemented in line with agreed timescales, budgets and quality criteria, including examples of re-aligning scope and objectives during a program to ensure maximum value extraction
- Formal accreditation in one or more recognized PM/PMO/ Change/Service management methodologies is expected at this level. Experience with Agile ways of working and / or as a scrum master is a plus
- Develop strong bonds with clients that endure beyond a particular assignment, serves as a go-to resource for client staff, is sought out for knowledge of industry and firm

Identify new business opportunities and communicates to executives to pursue, begin to lead sales calls and new client development including proposal contribution
Analyze multiple aspects of client’s organizational systems and culture that serve as input into the stakeholder / relationship map sales process
- Excellent interpersonal and influencing skills, able to direct workstreams across large multi-faceted project teams
- Strong writer, presenter and speaker, comfortable and ability to influence at all levels in an organization. Excellent analytical skills, including the ability to frame the customer’s opportunity in financial terms i.e. value quant, estimate effort and scope
- Able to use own initiative, develop solutions or adapt approaches to support the delivery of defined objectives and benefits. Able to multi-task in a fast-paced deadline driven environment.
- Allocate and manage technical resources effectively. Ensure that project teams have the necessary skills and tools to complete their tasks.
- Demonstrate authentic leadership and integr