Manager Operational Systems

Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?

We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us

About the role
The Manager Operational Systems is key “hands on” role within Vocus where you be responsible for the leadership of resources and the maintenance of systems specific to Vocus Operational Technology. This role can be based out of Sydney, Melbourne, or Perth.
What you'll be doing day-to-day
The role will oversee the allocation of team members to various infrastructure projects and be responsible to attract, develop, and retain the best team to deliver Vocus current and future business objectives, for example, by:

- Ensuring clarity of expectations for individuals and team.
- Providing regular feedback on performance.
- Providing coaching for growth and success to build individual and team capability Demonstrate commitment to workplace health and safety through active involvement and implementation of the Vocus WHS and Injury management procedures.

You'll need to be able to effectively participate in and manage the recruitment of new staff as well as the performance management and development of existing staff, ensuring high performers are rewarded and low performances are addressed quickly. You create and maintain individual training and development plans for all team members and identify and manage resources and skill sets as needed. This will involve maintaining a critical skills matrix for core skills and as input to the personal development and training requirements of all team members. You will be expected to work with other teams and partners to demonstrate thought leadership in bringing new ways of working into Vocus.
Vocus operates large scale distributed Internet Service Provider infrastructure domestically and internationally. Operational Systems infrastructure includes Mail, DNS, Accounting, Authorisation & Authentication (RADIUS & TACACS+). There is a mixed Windows and Linux operating environment.
- Network Monitoring and Metric Collection - SNMP, NNM, Zenoss, SolarWinds with Grafana Dashboards
- CPE configuration management via TR069
- Orchestration platforms including Cisco NSO and Blue Planet MDSO.
- Virtual Server Configuration Management - Puppet
- Logging - Syslog, Elastic
- Patch and Vulnerability Management
- Database Management - MySQL

What you'll bring to this role
- A tertiary qualification in a relevant discipline e.g. IT, Computer science, computer engineering
- A proven authentic people leader with experience leading a geographically dispersed team with regional or global communications/network systems.
- Strong Service Management/ITIL framework experience.
- Experience Managing Systems Administration and Operations resources.
- Experience Managing Development resources focused on BAU bug / break fix activities.
- Demonstrable experience managing 3rd party Infrastructure Service providers and driving vendor performance.
- Demonstrated experience in developing and delivering procedures for proactive system design, capacity planning, maintenance, and life cycle management Experience of in-house and outsourced OT Service Delivery/Management.
- Demonstrated experience in setting up, managing, and reporting on system monitoring platforms, including service monitoring and performance monitoring.
- Team oriented, customer focused, approachable, proactive, and pragmatic self-starter with a strong drive for results.
- Developed understanding of network security standards, processes, and protocols.
- Highly developed stakeholder management skills with the ability to influence stakeholders at all levels with demonstrated ability to manage crucial and or challenging conversations and drive outcomes.
- Extensive experience in leading delivery teams including distributed teams Experience in project delivery across multiple platforms.

What We Offer
Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:

- Diverse and dynamic teams with a supportive and inclusive culture.
- Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
- Flexible hours and a hybrid working environment.
- Generous discounts to over 400 retailers.
- Competitive leave benefits, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and much more. We also offer a fifth week of annual leave when you hit five years of service
- Study assistance programs to excel your personal growth, learning and development.
- Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.

Working at Vocus is never just a job - it’s pe