Customer Service Support

4 days ago

Dandenong, Australia Baptcare Full time

Customer Service Support
- In Home Care - East
Maximum term until 11/11/25 Full-Time role
Hybrid model, monthly need to attend in-person meetings in head office Camberwell.
Secure employment in a growth industry
Attractive pay rates with salary packaging benefits
About Baptcare
We are a faith based, purpose-driven organisation that provides residential and community care for older adults, support to children, families and people living with a disability, financially disadvantaged people and people seeking asylum. We respect all faiths and beliefs, and actively promote inclusion and diversity.
The Role
Our Customer Service Support (CSS) staff are the first point of contact (via the phone) for Baptcare’s Home Care Package services. The Customer Service Support staff carry out a range of customer account administration tasks: managing service schedules + budgets, coordination of services for clients and invoices.
To summarise in short
Provide internal and external customer service via telephone to our: Home Care Package customers & ‘private fee-for-service customers’
Liaise with Baptcare customers daily to provide admin support for customer ‘ care plans’
**Daily administration**: updating customer notes + budgets, updating schedules, processing invoices
Month-end reports
For You
Hybrid model with monthly need to attend in-person meetings in Camberwell.
Access to not-for-profit salary packaging
Most importantly, you will be part of a wonderful team who want to help you expand you skills and grow you career.
Key Selection Criteria
Minimum of 2 years’ experience in a similar, phone-based role with high volume of incoming calls and experience in problem solving
Experience in Aged Care sector will be highly regarded
Qualification in Office Admin /Support or qualified by relevant experience
**How to Apply**:
Baptcare is committed to building a respectful and inclusive workplace, appointing the best person for the role, and supporting diversity. We welcome applicants who may require adjustments.
Baptcare is dedicated to the safety, empowerment and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children and young people to feel safe and respected.

  • Customer Service Representative

    6 days ago

    Dandenong, Australia Support Services - InfraBuild Full time

    **About the role**: Join our dynamic and close-knit team at our **Dandenong South** branch as a **Customer Service Representative**! In this role, you'll collaborate with our Sales and Operations teams to ensure that customers have a seamless and positive experience with **InfraBuild Steel Centre**. **Your responsibilities will include**: - Processing...

  • Disability and Mental Health Support Workers

    2 weeks ago

    Dandenong, Australia VIP Support Service Full time

    **VIP SUPPORT** is an NDIS provider that is committed to delivering high quality care to people in their homes and local communities. We provide support services tailored to their individual needs. We are a diverse and multilingual organization supporting individuals across a wide spectrum to achieve positive health and wellbeing outcomes. We work one on...

  • Customer Service Support

    2 days ago

    Dandenong, Australia Baptcare Full time

    Customer Service Support - In Home Care - East Maximum term until 11/11/25 Full-Time role Hybrid model, 3 days in our Camberwell office 2 days from Home. Secure employment in a growth industry Attractive pay rates with salary packaging benefits About Baptcare We are a faith based, purpose-driven organisation that provides residential and community care for...

  • Customer Service

    1 week ago

    Dandenong, Australia PAC Trading Full time

    **POSITION** **CUSTOMER SERVICE** **PAC Trading** **A Fantastic Career on offer within a Progressive & Secure Industry** - Don't hesitate and lose this opportunity, available for an immediate start **WORKING OUT OF MELBOURNE OFFICE: DANDENONG SOUTH VIC** **JOB TYPE; **FULL TIME If you would like to join a Progressive well-established Company within an...

  • Customer Service

    4 days ago

    Dandenong, Australia Middy's Full time

    Location: - Dandenong South - Employment Type: - FP - Full-Time Permanent - Department: - TechnologiesSM **About us** With a National network of over 100 branches, Middy’s is the largest independent electrical wholesaler in Australia and have been in business for over 90 years. Our size and geographic diversity provides career options in broad and...

  • Customer Service

    1 week ago

    Dandenong, Australia Bunzl Full time

    **Job no**: 494914 **Work type**: Full Time **Location**: Dandenong South **Categories**: Customer Service, Operations - **Full time Customer Service position based in Dandenong South**: - **Join a certified Great Place to Work Company**: - **Great opportunity to develop leadership skills in friendly and supportive environment** **WHY BUNZL?** As part of...

  • Customer Service Officer/ Sales Support

    2 weeks ago

    Dandenong, Australia Fergys Honest to Goodness Food Full time

    **Customer Service Officer/ Sales Support Extraordinaire!** This is an exciting opportunity to join a successful family-owned business, and work alongside a small and friendly office team. **Fergys Food** has been in the wholesale and bulk baking industry for over 25 years. We are based in Dandenong South and have 140 employees. We supply delicious,...

  • Customer Service Officer/ Sales Support

    6 days ago

    Dandenong, Australia Fergys Honest to Goodness Food Full time

    **Customer Service Officer/ Sales Support Extraordinaire!** This is an exciting opportunity to join a successful family-owned business, and work alongside a small and friendly office team. **Fergys Food** has been in the wholesale and bulk baking industry for over 25 years. We are based in Dandenong South and have 130 employees. We supply delicious,...

  • Customer Service

    1 week ago

    Dandenong, Australia Hume Doors & Timber (VIC) Full time

    Join an Australian owned company with over 60 years history! - Full Time opportunity with immediate start - Access to staff discounts and referral bonus - Remained open throughout Covid period **We are seeking an Internal Customer Service professional to service our current accounts and provide outstanding customer service.** **About Us...** Doors and...

  • Customer Service

    4 days ago

    Dandenong, Australia Motion Asia Pacific Full time

    Rewarded for your contribution - Hours: 8:00AM - 5:00PM - Location: Dandenong VIC **Hours: 8:00AM - 5:00PM, Monday to Friday** **Uniforms supplied by us & Opportunity for career growth** **Opportunity to earn extra with our Branch Incentive Scheme** **We are looking** for a motivated individual to join our team based in Dandenong VIC. This role is for...