Customer Service Representative

5 days ago

Bowral, Australia IMB Bank Full time

**Supportive culture with career pathways available**:

- **Part time - 31 hrs per week (Mon -Fri); Bowral/Picton Location**:

- **Highly reputable and trusted bank**

Our Bowral and Picton branches are looking for an enthusiastic **Customer Service Representative** to join the team and provide great service and support to IMB customers in relation to their financial needs.

**The role**
- Having conversations with members face to face, over the phone and via our online channels, to assist them with their banking and insurance needs
- Exploring new opportunities to find the right financial solutions that may improve our members position
- Working with a team to achieve daily goals and business objectives
- Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures
- Cash handling, balancing and administrative activities
- Providing coverage across Bowral and Picton branches in a permanent relief capacity.

**The Person**
- Experience in a retail, sales and/or customer service environment
- Honesty and integrity with the ability to diligently follow and adhere to policies and procedures in a regulated financial services environment
- Sound numeracy, cash handling experience and an accurate eye for detail
- An aptitude for technology with proficient computer skills
- A positive and upbeat outlook and genuinely enjoy helping others and working together to achieve common goals
- Initiative and the ability to manage multiple activities
- A valid Driver’s License and reliable transport with the flexibility and availability to travel and work at branches within the region if and when required.

**About IMB**

IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking. Our purpose is to provide simple, competitive and authentic banking that helps our members and communities be better off and we’ve doing so for over 143 years. An award winning and growing organisation, we’ve donated more than $11.5 million through our Community Foundation to over 850 projects in the communities in which we live.

As an award-winning Bank and an Employer of Choice for Gender Equality, IMB offers some benefits such as:

- Great training and onboarding
- Genuine career pathways and opportunity to accelerate your skills and experience
- A supportive culture that actively promotes diversity and inclusion and the wellbeing of our employees including a designated wellbeing day
- Friendly and professional team environment
- Product concessions
- Roster provided in advance
- Purchased leave options.

Code: #1

Location: Bowral

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