Manager, Service Delivery

2 weeks ago


Adelaide, Australia SA Government -DEPARTMENT OF HUMAN SERVICES Full time

**Department of Human Services**
**Job reference**: 657481
**Location**: 5000 - ADELAIDE
**Job status**: Ongoing
**Eligibility**: Open to Everyone

**Role Highlights**
- Flexible working arrangements available
- Work collaboratively and engage with stakeholders
- Diverse and inclusive culture

Here at the Department of Human Services (DHS), we strive to deliver modern programs, services and policy that strengthen communities and enable South Australians to actively participate in community life. With people at the heart of what we do and a commitment to child safety, ageing well and supporting people with disability, we work to increase inclusion, independence and decision-making, and help our communities when it matters most.

**About the Business**
**Our Community and Aboriginal Partnerships Division helps to build community safety and wellbeing by providing support and services to children, young people and families, including those involved with the youth justice system, remote Aboriginal communities, people who are homeless or at risk of homelessness, and people with complex and exceptional needs. The division also leads the department's Closing the Gap efforts.
***Role Details**
**The Manager, Service Delivery, is a role within Exceptional Needs Unit (ENU) and is accountable to the General Manager, ENU, for:

- High level oversight and leadership of a team of supervisors and practitioners working with high need/risk and high-cost ENU Response clients.
- Leading continuous improvement processes within the team to ensure high quality service delivery, including the regular review of operational policies, procedures and templates.
- Developing and maintaining strong, effective working relationships with relevant stakeholders across the government and non-government sector.
- Operating as a member of the ENU leadership team, supporting the General Manager and Executive in their strategic vision for the unit.

***Special Conditions**
**National Police Check required.
Employment-related Screening Check required.
Some out of hours work may be required.

**Essential Qualifications**

Appropriate degree or equivalent qualification which gives eligibility for full membership of the Australian Association of Social Workers; or

Appropriate degree or equivalent qualification which entitles registration with the Psychology Board of Australia; or

Appropriate degree or equivalent qualification in disability and community rehabilitation.

**Role Status**: Ongoing
***Salary Range**: $114,314-$124,449 (AHP4)
***Location**: Adelaide

**Diversity and Inclusion**

DHS is committed to making our services and workplaces safe and inclusive for all people and ensuring the full diversity of the communities we serve are represented in our workforce, including Aboriginal and Torres Strait Islander people, people with disability and/or neurodivergence, young people, older people, culturally and linguistically diverse people, LGBTIQA+ and gender diverse people.

Aboriginal and Torres Strait Islander people are encouraged to apply. We also celebrate the many strengths and skills people with disability and/or neurodivergent people bring to our workplace and acknowledge our role in ensuring a supportive work environment for people with disability and/or neurodivergent people to thrive in.

**Applications close**: 11/03/2025 11:30 PM



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