Reception, Admin, Marketing

**Irukandji Shark & Ray Encounters**

**Location**:2 Jessie Road**, Anna Bay 2316**

Irukandji is a bustling tourist attraction/interactive aquarium with a very strong conservation focus, open all year round, except for Christmas Day. Located in the brand-new aquarium in Anna Bay, Port Stephens, Irukandji is a small family business and takes pride in its exceptional customer service, incredible experience, conservation and education.

**Job Title**: Reception, admin, marketing & retail clerk (Casual or Permanent)

**Hours**: Minimum 15 hours or set at 23 hours per week, which could fluctuate in busy times (School Holidays) to 38 hours. Applicants **MUST** be available weekends/public holidays and school holidays however will not be required to work them all. This position would be very suitable for a UNI or TAFE student with a professional demeanour requiring extra holiday work and industry practice in graphic design, photography, tourism, advertising, international relations or administration.

**THE POSITION**

**Responsibilities & Duties**

The successful applicant should be proficient in most or experts in some of the following areas:
**Work Standard**: Providing an exceptional reception & customer service
- Impeccable customer service skills, a great understanding of the Irukandji products whilst simultaneously navigating live booking systems across an array of devices, answering phone enquiries, entering & managing reservations with an enthusiastic and friendly demeanour.

**Work Standard**: Using positive and professional interpersonal skills to create meaningful connections
- A warm professional approach forming great relationships with visitors, inbound tour operators, liaisons with local business, inductions of work experience students, management of large groups, overseeing staff & volunteers. Students in business, tourism & international relations would benefit from this position.

**Work Standard**: Using retail or professional experience to multi-task at pace, whilst taking pride in work.
- Joining the ‘A Team’ in the efficient operations of ticketing, reception, group entrance, products, activity timing & more. Natural attention to detail, without missing a beat or any small tasks as they arise. Keeping on top of administration duties, managing, ordering, receiving, stocktaking retail & café stock, cleaning duties & cash handling.

**Work Standard**: A natural artistic or creative flair enhances Irukandji’s presence during in-house marketing

**Work Standard**: Extensive computer, software, internet or IT expertise
- Will notably reduce the administration load using organisational & problem-solving skills to continue to shape Irukandji into the future. Manage daily operations of updating products, maintain Irukandji’s online presence across an array of 3rd party websites such as Get Your Guide, Red Balloon, Visit NSW etc. Adaptability and ease in learning new online programs if not prior experience with some of the following: Vend, Rezdy, WordPress, SharePoint, Xero, Google Business, Microsoft Office, Apple iPads, Apple Mac computers, iPhoto’s, Impact Data & Deputy. Students in IT, web design or administration could benefit from this position.

**Work Experience, Qualifications & Relevant Skills**

**Essential**
- Experience in administration, reception, reservations hospitality or equivalent.
- Working with children’s certificate
- Experience in remittance & maintaining records.
- * Proficiency with computer data entry, software, IT, or Apple computer skills.
- World Class customer care, with a friendly & bubbly demeanour.
- Experience in cash handling.
- Commitment to Irukandji’s Core Values.

**Desirable**
- Knowledge of majority computer programs listed above.
- Experience in supporting senior management or in a supervisory/management role.
- Website design, graphic design, photography experience
- Bookeeping experience.
- 1st Aid Certificate

Immediate start to begin training before the next NSW School Holidays.

Salaries begin at award rate casual, three months trial period then progress to permanant part time

**Job Types**: Part-time, Permanent, Casual

**Salary**: From $21.38 per hour

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift

Supplemental pay types:

- Penalty rates

Ability to commute/relocate:

- Anna Bay, NSW 2316: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Point of Sale (POS) software: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)