Regional Assurance Manager

Business Unit:
Cubic Transportation Systems

Company Details:
Cubic offers an opportunity to provide innovative technology for government and commercial customers around the globe, helping to solve their future problems today. We’re the leading integrator of payment and information technology and services for intelligent travel solutions worldwide, and the leading provider of realistic combat training systems, secure communications and networking and highly specialized support services for military and security forces of the U.S. and allied nations. If you have an entrepreneurial spirit and thrive in an innovative environment, we want to talk to you about your next role at Cubic We are seeking employees inspired by technology, and motivated by the rewards of hard work, commitment, teamwork, quality, integrity, and respect. We invite you to explore opportunities with Cubic.

Job Details:

- Job Description
- *This is an expression of interest only vacancy*- Job Summary:
The role is accountable for managing all aspects of service management services within the NSW environment. This includes: overall system performance, field operations, service delivery management, device management support, asset management, workshop, and warehouse services.- This senior leadership role will provide overall direction and oversight in the areas of performance, P&L management, customer relations, continuous improvement, vendor management and employee development for the NSW operations business unit.- Reports to: VP Services APAC- Areas of Accountability: Field Services NSW, Asset Management NSW, Warehouse & Workshop NSW, Device Management NSW, Service Delivery NSW (Incident, Problem, Change & Configuration and Business Analysis).- Essential Job Duties and Responsibilities:
- Accountable for the managed services operations to achieve company objectives and meet and exceed customer expectations and contractual obligations for region
- To be the main regional point of contact with the client for service assurance
- Accountable for the growth of managed services for the region
- Achieve high levels of customer satisfaction through the effective delivery of services, relationship management and value based on ITIL framework adapted to a unique environment
- Evaluate overall operations and develop short and long term goals to ensure the organization meets objectives including maintaining ISO accreditation for quality, security, safety and CMMI compliance
- Establish governance, embedding the maturity of a services organistation (processes, ITIL frameworks, organisational establishment, customer engagement, service delivery)
- Create strategic roadmaps for a successful service delivery
- Focus on continuous improvement and make decisions about enhancing value, service, effectiveness, and profitability
- Direct and oversee service assurance programs to ensure safety of all staff, equipment and property
- Ensure compliance with all company, customer and government/regulatory requirements
- Accountable for the departmental finances including P&L management
- Accountable for the success of local implementation of service transformation initiatives
- Accountable for organisational change management of the remit
- Accountable for KPI performance by ensuring that all KPIs are met and that a customer centric culture is miantained.
- Develop work plans ensuring appropriate staffing and asset levels
- Demonstrate commitment to company values and ethics
- General Duties and Responsibilities:
- Comply with Cubic’s Quality Management System
- Comply with Cubic Occupational Health, Safety and Environment policies and procedures
- Comply with security in accordance with established policies and procedures of the organisations
- Comply with Cubic Human Resources Procedures
- Other duties as requested
- Minimum Job Requirements:
**Qualifications**:
- Essential:
- University degree, or equivalent education and experience with delivering operational services in a mission critical system.
- Desirable:
- MBA
- ITIL certification
- Skills/Experience/Knowledge- Essential:
- Minimum of 10 years proven operations leadership experience managing complex systems with responsibility for delivering against a comprehensive and challenging set of commercial and performance objectives
- Minimum of 10 years senior leadership experience leading a managed services organisation ideally from the Information, Communication and Technology, Manufacturing or Logistics industries
- Extensive experience building high performing teams
- A track record of managing a successful project transition in excess of $10 million in revenue
- Extensive experience of successfully managing contractual relationships on multi-million plus multi-stakeholder, complex contracts
- Extensive experience of managing KPI based services contracts, preferably in an IT/logístical environment
- Experience with service delivery disciplines as defined under ITIL
- High level of project management ski