Incident Management Specialist

2 weeks ago

St Leonards, Australia Allity Full time

Attractive NFP salary packaging + tax benefits + Rewards
- Hybrid working / Professional development and career opportunities
- Join a highly collaborative & fun team, great company culture

Allity is part of the Bolton Clarke Group one of Australia’s largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally with a passion for ensuring our customers live the best possible life. We provide reliable, trustworthy, quality care and support and living options across At Home Support, retirement living and residential care.

We have an opportunity for a professional, highly motivated, passionate and proactive Incident Management Specialist with a background in SIRS, complaints resolution and investigations to join our team. Reporting directly to the Investigations Manager, your primary focus will be to support effective end-to-end incident management across the Residential Aged Care business.

**The key focus of the role will be to**:

- All reportable incidents are identified and reported within regulatory timeframes and classifications
- All reportable incidents have appropriate investigations, are documented thoroughly with improvements identified
- Liaise directly with Operations Managers to support in their incident management process
- Investigate and respond to calls in relation to Priority 1 incidents
- Collate information for reportable incident reporting, undertake analysis and look for trends and themes to inform broader business
- Maintain reportable incident register and collate documentation
- Provide regular training and ongoing support with incident management systems in line with policies and procedures

***To be considered for this role you will require**:

- Previous experience investigating serious incidents (SIRS), compliant resolution and reporting
- Strong understanding of the Serious Incident Reporting Scheme and all incident management requirements under the Aged Care Act and Regulations and National Disability Insurance Scheme Act and Regulations
- Excellent communication (written and verbal) and interpersonal skills with the ability to negotiate and influence a range of stakeholders.
- High degree of empathy and experience in resolving difficult and complex complaints.
- Strong working knowledge of the aged care industry, residential aged care operations and the regulatory requirements for complaint resolution is highly desirable
- Experience responding to the Aged Care Quality and Safety Commission is highly desirable.
- Registered Nurse experience highly desirable

**What We Can Offer**
- Our culture is both supportive and collaborative where you can make your role your own. In return for your hard work, you will receive a generous salary package plus:

- We provide a work culture that values you and invests in your career
- Salary packaging options and tax benefits of up to $15,900 plus additional $2600 in entertainment per year available
- Professional development and career opportunities

We are an equal opportunity employer that values diversity and inclusion. We recognise a diverse workforce contributes to better business outcomes. We are committed to creating a workplace where all employees have equal access.

This is your chance to contribute to and shape an organisation that has a very simple, yet very powerful mission "to make every day the best it can be".

Are you ready to make every day the best it can be? APPLY NOW

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