Library Assistant

**An exciting opportunity to be part of a small, friendly and dynamic team**:

- **High level customer service role**:

- **Involvement in programs for children including early literacy programs**:

- **Permanent part time position based at North Ryde Library**

**About Us**
- City of Ryde, just 12 kilometres from Sydney CBD, is a place of unique lifestyle and opportunity. It is home to an engaged and culturally diverse community of around 130,000 people, and a strong and growing Smart City economy including more than 13,000 local businesses, Macquarie Park, world-class hospitals, and a leading university. All balanced with beautiful bushland, riverfront parks, open spaces, and sport facilities.
- Our council delivers a broad range of services, projects, programs, and events. We are actively committed to innovation, sustainability, resilience and providing exceptional customer experiences, and this relies on attracting and keeping great people. We offer a range of benefits, including flexible work arrangements, health and wellbeing programs, a learning and development program including study support, and a reward and recognition program.

The City of Ryde library service comprises of five branches at Ryde, North Ryde, Eastwood, West Ryde and Gladesville as well as a significant online library. Our libraries are places of social inclusion where members of our community borrow items for leisure and lifelong learning, learn about new technology, participate in activities, attend children’s and adults’ programs and carry out study and research for school assignments or business projects. They are lively, busy places and serve a culturally diverse customer base.

**About the role**

- Library Assistants are our front line customer service staff and work in all areas of the library. They are passionate about giving back to the community. This is a significant role in the North Ryde Library which provides valuable support to the Team Leader in regards to collection maintenance and team communication as well as a variety of tasks which range from assisting customers with library technology, Reader Advisory services, leading children’s activities such as rhyme-time and maintaining a safe, neat, welcoming library.

In addition, North Ryde Library houses an extensive Toy Library, located in a newly refurbished children’s zone of the library. The library staff regularly run an extensive suite of programs for children and adults.

This part-time position is 12 hours per week position and the hours will be as follows:

- Tuesday - 9 am - 1.30 pm
- Thursday - 9.30 am - 1 pm
- Saturday - 9.30 am - 1 pm

**About You**

You will have exceptional customer service skills and enthusiasm to help our diverse range of public library users whether it be finding a book or troubleshooting technology.

In addition you should have:

- **Completion of Library qualifications (minimum Certificate III in Library and Information Services)**:

- Exceptional teamwork skills with proven experience to also work independently
- Adaptable approach to tasks with the ability to prioritise and multi-task
- **Experience in conducting activities and programs for children**:

- An enthusiasm for technology and the ability to assist customers in the use of library technologies such as printing, scanning, use of online resources and apps

**Culture & Benefits**
- Commitment to providing opportunities for work/life balance
- Long service leave after 5 years, then accrued monthly
- 18 weeks paid parental leave (for eligible employees)
- 3 extra grant days at Christmas to ensure you have time to enjoy the holiday
- Annual performance reviews and Award increases
- Opportunity to sign up as a fitness passport member
- Various health & well-being initiatives (i.e. flu vaccinations, etc.)

**How to apply**

**Closing Date**: Sunday 16 February at 11.30 pm

Like to know more? Please see the Position Description for more information or call the Team Leader, North Ryde Library, Jessica Zhang, on 0479 176 806 for a confidential discussion.

**City of Ryde is committed to Equal Employment and Child Safety