Client Services Representative

1 day ago

Greater Adelaide SA, Australia humm Full time

**Work options**: Hybrid

At the hummgroup we offer a blended approach to working that gives you the flexibility to work at home or in the office depending on what you have on. We ask that you keep our customers front of mind at all times and that you get together with your team 3 days a week to connect and collaborate (and attend our #intsaworthy events). The rest is open for discussion.

Join **hummgroup**, one of Australasia’s most successful and enduring non-bank financial services institutions. We specialise in fast, easy finance with a market-leading range of business asset finance, credit cards and point of sale payment plan solutions designed around the core needs of today’s businesses and retail consumers. Come join our team and be a part of our next chapter of innovation and growth.

**What's so exciting about this role?**

As an integral member of our Seller Success Team, you will provide the highest level of support to our merchant partners and sales team, while also liaising closely with other departments across the business. Overall, you will be supporting the business operationally to meet merchant needs and grow sales as a key point of contact for merchant enquiries, service and sales related tasks. This is a full-time role, based in our Adelaide CBD office.

**What Does An Average Day Look Like?**

No day is average at **humm **but here’s an idea of what you can expect to do in this role:

- Managing merchant queries and first call resolution;
- Set up new retailers in our systems & maintain information for our existing retailer data base
- Set up and update Promotions and Campaigns as directed by the business
- Liaising and working closely with other departments to reach the required outcome

**Who will thrive in this role?**

You have a strong customer focus and love building relationships, with the desire to make a difference in every interaction. This is a fast-paced role in a varied working environment that will give you the opportunity to build the foundations for a career in sales and account management. You are not afraid to challenge the status quo and you like to roll up your sleeves to get things done.

We are looking for someone who:

- Is passionate about positive customer experience
- Has excellent interpersonal, communication and active listening skills
- Will deliver a service that will exceed our merchant partner’s expectations
- Has a great attitude and a willingness to learn
- Would thrive as part of a fun, energetic and high achieving sales team
- Can work autonomously as well as part of a team

If you are looking for a role in sales support where you can make a difference and are willing to learn, we would love to hear from you

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