Restaurant Supervisor

**Employment Type**: Full-Time / Part-Time

**Salary & Benefits**:Base hourly rate + super + bonus

Weekend and public holiday shifts are paid at the applicable **penalty rates**.

**Location**:29 Sturt Street, Ballarat, VIC 3350

**About Us**:OKAMI Japanese Restaurant is a pioneer in bringing Japanese style All You Can Eat into Australia. Every dish at OKAMI is freshly made to order from the menu with 45+ options. Combined with the cozy atmosphere, this makes OKAMI an essentially family and group gathering friendly venue.

**Role Overview**:
We are seeking an enthusiastic and hands-on **Supervisor** to lead and support our front-of-house team. You will play a vital role in ensuring smooth daily operations, upholding service standards, and contributing to the overall success of the restaurant.

**Key Responsibilities**:

- Manage business phone calls and reservations professionally during operating hours.
- Lead and support front-of-house staff to ensure outstanding customer service and smooth team performance.
- Collaborate with the management team to meet sales targets and drive operational excellence.
- Oversee day-to-day restaurant operations, ensuring compliance with company policies and procedures.
- Handle customer concerns promptly and professionally to maintain a positive brand image.
- Monitor food and beverage presentation and quality throughout service.
- Ensure adherence to food safety, hygiene, and workplace health and safety regulations.
- Provide input on menu development and identify opportunities for service improvement.

**Qualifications and Skills**:

- Previous experience as a Restaurant Manager or Supervisor in a busy restaurant is preferred.
- Current SA RSA is preferred.
- Strong communication and customer service skills; bilingual abilities are a plus.
- Good command of spoken and written English.
- Professional appearance, positive attitude, and keen attention to detail.
- Passion for food, hospitality, and delivering exceptional customer experiences.
- Sushi-making experience is highly regarded.

**What We Offer**:

- Base salary + super + performance bonus, with potential salary progression based on performance.
- Structured onboarding & training to fast-track your understanding of our FOH systems and standards.
- Supportive, high-energy team culture that values practical problem-solving and continuous improvement.

**Job Types**: Full-time, Part-time

Pay: $28.00 - $30.00 per hour

**Benefits**:

- Free drinks
- Free food

**Experience**:

- Restaurant management: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person