Rating & Billing Analyst

2 weeks ago

Melbourne, Australia Toll Group Full time

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

We provide specialised integrated logistics services to customers in a range of industries including mining, chemical, gases, steel and plastics, petroleum, energy and Australian oil and gas industries and agriculture. Our customers operate in some of the most remote places on earth, 24 hours a day, seven days a week and require a logistics partner who can match their needs. We offer integrated value-based logistics solutions that bring greater operating efficiency and savings to our customers’ supply chains.

Rating & Billing Analyst - St Kilda Road Melbourne

The Opportunity

We are seeking an Rating & Billing Analyst to join our Resources & Industrials division, based in our head office in St Kilda Road Melbourne. You will be responsible for overseeing the administration and billing for Toll’s Gases business across multiple customers and contracts.

As the Rating & Billing Analyst you will:
- Overseeing day-to-day administration and billing activities- Managing weekly revenue cut-offs- Ensuring timely and accurate invoicing of customers- Identifying and implementing process improvements to increase productivity within the team and across the business- Ensuring rates are updated in the Transport Management Systems (TMS)- Monitoring the performance of Toll’s Centre of Excellence team responsible for data entry into our TMS

About you

To be successful in this role, you will need:
- High level of attention to detail- Exceptional customer service and conflict resolution skills- Ability to influence operators to ensure correct processes are followed and that actions are resolved on a timely basis- Strong communication skills, both written and verbal- Excellent time management and organizational skills- Experience with Transport Management Systems (TMS) is preferable

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.

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