Partnerships Manager

**Why Tyro?**

At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We’re proud to power more than 73,000 merchants across Australia and to work with more than 700 partners to create seamless experiences for hospitality, retail, services and health providers.

**It starts with You.**

Just like our customers, we’re obsessed with the success of our people. So, when you come onboard, we’ll give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team, so you’ll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday - commit to greatness, stay hungry, wow the customer, be good and win together We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a r eal impact. A s we continue our mission to shake things up and make payments the easiest part of doing business, you’ll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time.

Step inside life at Tyro here.

**About Tyro Health**

At Tyro Health, our mission is simple but ambitious: to make healthcare more accessible for all Australians through the technology and solutions we build.

We know this is a bold goal. Improving access to healthcare isn’t something that happens overnight and it certainly can’t be solved by technology alone. But we believe that the right tools, thoughtfully designed and responsibly delivered, can remove friction, reduce costs, and help more people get the care they need, when they need it.

We’re committed to working in partnership with providers, software vendors, insurers, and health system leaders to help build a future that’s more connected, more efficient, and more patient-focused.

**About the role**

We are seeking a Partnerships Manager directly accountable for managing our large and important Practice Management Software (PMS) partners. This role is responsible for managing, maintaining and growing our base of PMS partners that integrate and work with Tyro Health. These relationships are of vital importance and provide an amazing opportunity to acquire and retain health customers via this strategically important channel.

The partnerships team also manages our largest/enterprise customers as well as insurer and funder relationships. This network of relationships delivers valuable feedback and helps shape our product roadmap. This role therefore plays a vital role in providing opportunities for conversion, providing market intelligence in terms of pricing, features and functionality from our competitors, as well as identifying and working with various stakeholders to deliver innovative solutions for our customers.

Partnership managers work closely with a variety of internal stakeholder including; marketing, product, legal, engineering and support.

**What you'll do**
- Develop and nurture existing partnerships, including all stakeholder engagement and management tasks;
- Identify new opportunities to build and develop strategic partnerships;
- Prepare regular account management sessions, providing updates on new developments and exploration of future opportunities - including the preparation of progress reports, key partner metrics, etc;
- Provide a first point of contact for partner enquiries and be accountable for following an issue or enquiry through to resolution, working closely with the broader Tyro Health and Tyro teams;
- Assist with, and take ownership, of business proposal preparation ;
- Identify industry opportunities ( eg. conferences and events) and help co-ordinate Tyro Health’ participation and involvement;
- Track, monitor and report on key relationships.

**What you'll bring**
- 3+ years of relevant experience in business development and account management roles;
- Strong understanding of what it takes to bring a new product or business to market;
- Track record of developing new partnerships built on mutual trust;
- Health industry exposure and experience;
- A payments / technology software background.

**Success Criteria**
- Attract and grow our base of integrated PMS partners
- Deepen the integration of Tyro Health solutions with existing PMS partners
- Deeper, more strategic engagement with enterprise healthcare customers.
- Assist with r etention of enterprise accounts and growth in transaction volumes.
- Recognition as a trusted advisor with deep health industry expertise.
- Strong cross-functional alignment driving continual improvement of our health solut