Collection Officers

4 days ago

Ormeau, Australia Air Liquide Full time

Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.

Based in Ormeau, this role is responsible for managing customer accounts by ensuring timely payments of outstanding amounts, working closely with customers to understand their financial situations and developing strategies to improve payment compliance. Additionally, maintain accurate records and communicate effectively with internal stakeholders to ensure smooth operations.

**How will you CONTRIBUTE and GROW?**:

- Assist with daily bank reconciliations
- Manage customer accounts by monitoring outstanding amounts and taking appropriate action to ensure timely payments
- Maintain accurate records of all transactions and interactions with customers
- Provide support to other members of the collections team as needed
- Data entry/account maintenance in the Great Plains system
- Contribute to process improvements by identifying inefficiencies
- Comply with Company’s priorities and policies in terms of debt collection. More generally Comply at all times with all policies and regulations applicable to the role

**Are you a MATCH?**:

- A minimum of 1 year accounts receivable or office administration experience is preferred
- Intermediate excel/ Google sheet skills with strong attention to detail
- Strong communication skills (both written and verbal)
- Ability to multitask, strong time management skills and ability to prioritise tasks effectively to meet deadlines
- Demonstrated commitment to providing exceptional service and helping resolve customer queries and complaints
- Excellent phone manner

**About Air Liquide**:
A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.

**Our Differences make our Performance**

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

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