Customer Service Officer

**Administration Leader**
- **Leading not-for-profit, values based Aged Care organisation**:

- **Great working environment and salary packaging benefits**:

- **Based at Dalkeith Gardens in Traralgon**

**What YOU do matters**
- Do YOU have a flair for Aged Care? If so, join our Residential Services team at Dalkeith Gardens, Traralgon
- **. **You’ll be part of a diverse, engaging and collaborative culture that is guided by our values of respect, responsibility, community and spirit.
- The
- **Administration Leader** will organise and coordinate office administration and procedures, in order to ensure organisational effectiveness, efficiency, and safety. The Administration Leader is responsible for developing intra-office communication protocols, streamlining administrative procedures, inventory control, staff rostering and general support to the Residential Services Manager.

**As an experienced and passionate Administration Leader your ‘typical day’ will have you**:

- Providing front of house customer service to the residents, families, visitors and staff
- Conducting orientation tours of the site when delegated by the manager
- Performing reception / switchboard and administrative duties to meet customer needs
- Submiting resident admission, discharge and variation information
- Assisting in recruitment activities including using recruitment software to advertise new job roles, scheduling interviews, assisting with reference checks
- Producing written reports from financial and administrative management systems when required
- Providing management support including managing the Residential Manager's calendar, arranging conferences and training, and compiling information for monthly reports
- Leading a small team of Customer Service Officers
- Creating genuine connections and empathise with residents, families and staff

**To thrive in this role you will have**:

- Previous experience in administrative support or customer service
- Proficient with Microsoft Office and various computer systems
- A high attention to detail, accuracy and effective time management skills
- A friendly and positive attitude and the ability to demonstrate client-focused behaviour
- Exceptional verbal and written communication skills
- Experience in rosters and accounts and aged care systems (highly regarded)
- Formal administrative qualification or study in a relevant discipline, or demonstrated experience
- The ability to show empathy and treat others with dignity and respect

**As a valued employee, your experience matters. Look forward to**:

- Being part of a trusted team within a supportive community
- Proudly being part of a business that values Respect, Responsibility, Community, and Spirit
- Engaging in meaningful work with a strong commitment to customer experience
- A competitive salary (with salary packaging and meal & entertainment benefits)
- A comprehensive on-site orientation, training, and support
- A dedicated L&D team and learning culture putting you in the driver’s seat of your ongoing professional and personal development

**About Benetas**
- Benetas is a leading not for profit organisation dedicated to actively working with older Victorians, their friends and carers, through a range of residential aged care, primary care and in-home services. We care about our people’s health and wellbeing, and are committed to our reputation as a truly great place to work and volunteer. We are a recognised leader in gender equality, having been awarded an Employer of Choice citation since 2006. We are proud to provide an inclusive workplace - with a diverse workforce that is reflective of the client base.

**Keen to join us?