Passenger Services Officer

2 weeks ago

Sydney Kingsford Smith Airport, Australia Menzies Aviation Full time

**Overview**

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 202 locations in over 34 countries, across six continents. But at the heart of our business is our people. If you are seeking a role with opportunities to learn and develop, this could be the beginning of an exciting journey.

We have exciting opportunities for Level 1 - Level 3 Check-in Officers located at the International Terminal and are looking for energetic, positive individuals who are passionate about delivering impeccable customer service.

**Main Accountabilities include**:

- Passenger check in, manual and DCS.
- Providing exceptional customer service
- Validate passport and documents
- Tag baggage, arrange seating & issue boarding passes
- Ensure compliance with safety & security requirements
- Use multi airline check in systems
- Boarding gate duties, including announcements
- Assisting special needs guests
- Participate in training activities and conduct on the job training
- Push WCHR's, (wheelchair passengers), assist MAAS, (meet and assist), passengers on arrival and departure.
- Adhoc Administration

**Qualifications and Experience**:

- Efficient computer and typing skills.
- Professional and courteous communication skills, both verbal and written.
- High level attention to detail.
- Excellent organisational skills and the ability to multi-task.
- A positive, can-do attitude.
- Ability to problem solve and complete work accurately within a fast-paced environment.
- Ability to work cohesively in a team environment.
- Maintain to work cohesively in a team environment.
- Ability to work a 7-day rotating roster without restrictions.
- Applicants will be required to undergo a Police check, Airport security check and pre-employment medical as part of the standard conditions of employment.

**Diversity**

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact the hiring manager below, if there are any reasonable adjustments to our process that you would like us to consider.

**Application instructions**:
Please click Apply

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