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Officer 6 Month Fixed

2 weeks ago

Melbourne, Australia NAB - National Australia Bank Full time

**Work type**: Fixed term Full time, Secondment
**Location**: VIC- Melbourne CBD
- **Do you want to work in a highly engaged team?**:

- **Do you thrive in a fast paced environment?**:

- **If you are motivated by helping businesses set up their bank accounts, then look no further**:

- **6 Month fixed-term opportunity based in Melbourne CBD**

**About the role**:
The Online Origination team specialise in the onboarding and managing of existing business customers, opening business transaction accounts and ensuring this is all done in line with AML/KYC regulations

**A typical day in this role includes**:

- Establish new to bank customer profiles, personal and simple business entities - sole trader, companies, trust, partnerships, associations etc
- Open business transaction accounts
- Complete KYC document checks and retrieval
- Establish complex customer profiles by proactively contacting customers to better understand their business structures and ownership.
- Complete verification of organisational structures and ownership in accordance with AML and KYC regulations

**About you**:

- Background in a customer service related role and/or experience in a clerical or administrative role
- Previous call centre experience is advantageous
- Strong time-management skills
- Ability to prioritise tasks and manage customer expectations
- Possess high attention to detail
- Ability to determine reasons for errors and where able, suggest continuous improvement ideas

**What's next?**

We value and embrace diversity of thought, style and working arrangements to ensure our workforce is representative of the communities that we serve and that our thinking, solutions, and products are the best they can be.

**This a full time permanent opportunity from Monday
- Friday with hybrid working model based at 700 Bourke St, Melbourne.**

**A diverse and inclusive workplace works better for everyone**

At NAB, we are intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It is a huge part of what makes NAB such a special place to be.

**More focus on you**

We are committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities.

**Join NAB**

If you think this role is the right fit for you, we invite you to apply. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know.

Please note unsolicited CVs from agencies will not be accepted.

To be eligible to apply, you must have Australian or New Zealand citizenship or Australian permanent residency status.