Settlement Officer

Settlements Officer- Enjoy working flexibly in our hybrid environment- Permanent full time role based in Richmond- We have long-term partnerships with charities working to address homelessness.

We're REA
- REA Group

is not your average digital business. From humble beginnings in a garage in Melbourne’s east in 1995, we have grown into a leading global digital business, specialising in property.

With bold and ambitious goals, we are changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.

Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to be named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.

Where the team fits in

Our property marketing funding business for homeowners and agents, CampaignAgent, was created with a mission to provide financial freedom to the real estate industry. The team is highly passionate about providing innovative, low friction financial solutions to Australia’s leading residential real estate agencies focusing on campaign advertising.

Be a part of our high performing Settlements team, where you will be responsible for guiding our customers through the payments and settlement process. You will display exceptional customer service within a fast-paced, high volume environment with empathy to our customers and stakeholders.

What the role is all about- Managing all files in the settlement process working with agencies, conveyancers and stakeholders in the settlement process- Managing, monitoring and escalating of files that require collaboration with the legal team- Collaborate with Customer Support, Customer Payments, Legal and Customer Success to identify any issues and escalate to the appropriate channels- Ensuring that all customer data is up to date and industry compliance standards are met- Develop a deep knowledge and understanding of our products and technology

Who we’re looking for- Experience in a conveyancing related role would be ideal- Experience in similar settlements role is highly desirable- You are task focused, people first-person and passionate about providing an exceptional customer experience- Excellent communication both verbal and written- Natural sense of urgency and excellent attention to detail-
- You are a good listener and able to understand our customers' underlying problems even if they are not clearly communicated to you.- You are organised, autonomous, comfortable with ambiguity and can manage your time effectively.- You love working as part of a team and will actively seek feedback from others to learn and develop.

The REA experience

The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow. We’re committed to your development - both professionally and personally. Your experience with us is something we take seriously.

We offer:
- A hybrid and flexible approach to working- Flexible parental leave offering for primary and secondary carers- Programs to support mental, emotional, financial and physical health & wellbeing- Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity.- Hack Days so you can bring your big ideas to life- Performance recognition programs because hard work should never go unnoticed

Our commitment to Diversity, Equity, and Inclusion

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking - be it cultural and ethnic backgrounds, gender identity, disability, age, sexual orientation, or any other identity or lived experience. We know diverse teams are critical to maintaining our success and driving new business opportunities. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.

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