Community Service Worker

**Introduction**:
**Join us and share our Vision**:
Since 1988, Catherine House Inc. has provided inner-city services, supporting women out of homelessness, for women over 18 years of age and unaccompanied by children. It offers crisis, mental health, and longer-term supported accommodation, as well as supporting many others via outreach services or through women using our onsite Women’s Centre or Education and Employment Program. Catherine House is an unregistered NDIS service provider with an area of specialty in psychosocial disability, delivering a range of supports to clients living in our accommodation programs or in the community.
We provide a culture that supports individuals to be their best, with opportunities for personal and career development. We are committed to cultivating an equal, diverse, and inclusive environment for our staff, residents, and stakeholders.
**Description**:
The Opportunity
We are seeking a compassionate and dedicated Community Service Worker (CSW) to join our team in a casual role, offering flexible day, evening, and weekend shifts across a 24/7 roster. As a CSW, you will engage with clients in various settings, including independent work or alongside colleagues. Your responsibilities will vary based on client needs, allowing you to focus on either direct client support or essential housekeeping and meal preparation tasks. This role provides a unique opportunity to make a meaningful difference in the lives of vulnerable individuals while contributing to a supportive and positive community environment.
What you’ll do
- Collaborate with team members to deliver high-quality, client-focused services aligned with program goals.
- Assist clients with daily living tasks, including meal preparation, housekeeping, and developing independent living skills.
- Support case workers with administrative tasks, such as preparing intake documentation and managing client files.
- Monitor client safety and wellbeing, providing crisis management and support as necessary.
- Participate in client handovers and reviews, effectively communicating client needs and issues.
- Facilitate group activities aimed at enhancing clients’ skills and promoting engagement.
- Perform administrative duties, including answering calls, triaging client requests, and managing maintenance requests.
- Maintain cleanliness in shared spaces and assist with food handling and preparation as needed.

**Skills and Experiences**:
**What you'll bring**:
To thrive in the role of Community Service Worker (CSW), you will bring a strong combination of relevant qualifications, hands-on experience, and a deep commitment to supporting vulnerable clients. Your background will include extensive work with individuals facing complex challenges, particularly women from diverse backgrounds. You'll possess a solid understanding of mental health issues and the principles of trauma-informed care, along with essential skills for crisis management and client support. Your dedication to fostering a safe and respectful environment will be key to empowering clients in their journeys.
- Relevant post-secondary qualification with extensive experience in a similar role supporting vulnerable clients.
- Mental Health First Aid and Child Safe Environments Training (or willingness to complete within two months).
- Food Safety Certificate (or willingness to attain within two months).
- Proven experience in crisis management and de-escalation techniques.
- Strong knowledge of mental health diagnoses and trauma-informed care practices.
- Familiarity with the NDIS and its implementation in South Australia.
- Well-developed interpersonal and communication skills, both oral and written.
- Ability to work independently and collaboratively while maintaining professionalism and integrity

What we offer in return
- Make a tangible difference in the lives of vulnerable clients, empowering them to achieve their goals and improve their well-being
- Salary Packaging for living expenses, meal, and entertainment expenses
- Excellent career development opportunities
- Agree and undergo any other employment screening as required by Catherine House - including but not restricted to Working with Children or Vulnerable Persons and NDIS Worker (this will be as applicable based on the state location and/or function of the role)
- Agree and comply with Child Safety policies and procedures
- Provide a current driver’s license and willingness to travel across locations, if and as required.

How to apply
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We base our hiring decisions on your skills, experience, and enthusiasm. When you apply, please let us know any accommodations you require during the recruitment process.