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Front of House Staff

2 weeks ago

Manly, Australia Rollers Bakehouse Full time

Rollers Bakehouse is looking for a passionate and experienced FOH member to join our team. Casual role available with flexible hours and days. The role involves experience with customer service and extra recognition if you have barista experience and knowledge.
- Have a good attitude
- Represent Rollers Bakehouse with a positive outlook and open-minded approach to work
- Demonstrated experience in high volume, fast-paced workplace
- Resilient and able to perform in high-pressure service periods
- Strong work ethic and a "can do" attitude
- Passionate about hospitality, pastry and coffee
- Ability to work autonomously as well as within a team
- Excellent communication skills
- Strong understanding of food safety standards
- Able and willing to work rotating roster that includes weekends and public holidays
- Punctual and reliable

**Responsibilities**:

- Welcoming our customers and providing an exceptional customer service experience
- Monitoring the courtyard and ensuring it is clean and tidy for patrons
- Fill water trolleys and ensure clean glasses are available for customers to have water
- Ensure full knowledge of croissants on offer, including seasonal specials to communicate to our customers
- Restock croissants on the bakery bench so it is always full
- Monitoring merch area and ensuring it is tidy and full of stock
- POS handling
- On days where there is not an additional person to clean dishes, ensuring stack dishwasher and unstack
- Support kitchen / baristas when required
- Own the overall experience and represent Rollers Bakehouse to provide a friendly, welcoming and memorable experience.
- Speak and interact with both new and regular customers
- Maintain a clean and sanitised work station
- Follow health and safety guidelines
- Be punctual and able to observe regular and consistent attendance
- Contribute to a positive team environment

**Skills**
- Demonstrated experience in a face-to-face customer service role
- Knowledge of sanitation regulations
- Flexibility to work various shifts
- Excellent communication skills
- 1+ years experience in a similar role

**About Rollers Bakehouse**

We are a unique croissant bakery in Sydney, we strive to create the world class croissants and are constantly pushing to create interesting and dynamic pastries each week. We pride ourselves on our experience to each customer and look to give each person the true Rollers experience.

The team arrives each day to see their mates as much as they show up to work. The team is a passionate group, each with a unique flare and all bringing an energy to their specific roles and responsibilities. No matter what team (Baristas/bakehouse or front of house) each member supports all aspect of the business.

Rollers strives to create world class pastries each day, giving each customer the best coffee and croissant experience in Sydney. Rollers values quality and maintaining this whilst creating a good working environment is paramount in our day to day process.

**Job Types**: Part-time, Casual
Part-time hours: 20-30 per week

**Salary**: $25.00 - $35.00 per hour

**Benefits**:

- Employee discount
- Free drinks

Schedule:

- 8 hour shift
- Afternoon shift
- Day shift
- Morning shift
- Public holidays
- Rotating roster
- Weekend availability

Supplemental pay types:

- Penalty rates
- Performance bonus

Ability to commute/relocate:

- Manly, NSW 2095: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Front of House: 1 year (required)

Work Authorisation:

- Australia (required)