Village Manager

**Why join us at SCC?**

We have a long history of providing exceptional care that empowers older people to live a full life. When you join us, you will be provided with not-for-profit salary packaging benefits and the support of an experienced leadership team.

**The Role**

The Village Manager is expected to professionally manage SCC retirement villages in alignment with SCC Values, policies and procedures, and to ensure compliance with retirement village legislation. The position is responsible for establishing and maintaining effective working relationships with the Resident’s Committee, Residents, their families, the community, service providers and all SCC internal services, in particular the Home Care team, promoting SCC Home Care services.

This role is offered full-time and will cover Thornton Park, Penrith.

**Key Responsibilities**
- Manage the daily administration of the Village to ensure smooth Village operations.
- Responsible for the financial performance of the village and developing reports and analyzing Village data to ensure the long-term viability of the Village.
- Assist in the sales, sales administration and marketing and promotion of the Village to ensure full occupancy and positive reputation of the Village within the community.
- Preparation and presentation of Annual budgets and Annual management meetings to the residents so residents are aware of key village information shared at these meetings.
- Promoting a positive and professional image of SCC by being the key person and representative of SCC for the residents of the Village on a daily basis.
- Facilitate and assist residents’ coordinate social activities to support the positive engagement of residents and the community.
- Prepare, develop and distribute the Village Newsletter to keep residents informed on SCC information relevant to the Village and SCC.
- Be a referral point to assist residents’ source domestic and care services, both internally and/or externally, to facilitate residents maintain their independence.
- Attend and chair meetings as required.
- Attend monthly meetings with Home Care staff to build awareness of the Home Care offering for residents within Village.
- Review all internal village systems to ensure service delivery is met.
- Coordinate and establish Service Agreements with local service providers.
- Responsible for ensuring Service Provider induction process is completed and documented.
- Responsible for the timely management of complaints and concerns to ensure complaints and concerns are responded to in accordance with SCC policy and procedures.
- Conduct entry and exit condition reports of units to ensure compliance with relevant legislation.
- Review monthly maintenance works within Village with maintenance staff to ensure works are completed in a timely manner.
- Coordinate and track emergency repairs and maintenance to ensure the timely response and resolution of site maintenance issues.
- Demonstrated knowledge of current industry developments and standards
- Proven understanding & experience of budget processes
- Ability to develop strong working relationships
- Strong visual, verbal and written communication skills
- Ability to work under pressure and meet deadlines
- An understanding of an empathy towards all people
- Integrity, discretion and tact with respect to confidential information
- Ability to work independently and with limited supervision
- Experience in presenting budgets and annual management meetings
3 plus years' experience working within the retirement industry (desirable)
- Demonstrated knowledge of managing multi-faceted service organisation (desirable)
- Tertiary qualifications in Business / Aged Care and or hospitality (desirable)
- Knowledge of or ability to acquire knowledge of legislation applicable to the management and operation of a retirement village (desirable)

**What’s in it for you?**

**Benefits**:

- Salary Packaging ($15,900), plus meal and entertainment benefit package to the value of $2,650
- Heart HQ - our Southern Cross Care (NSW & ACT) People Platform, packed with exclusive retail discounts, and features designed to help you celebrate, connect and succeed
- Fitness Passport - Discounted workplace health and fitness program available to you and your family. Gain full access to nominated gyms, pools, health and leisure centres across NSW & ACT
- Discounted private health insurance
- Wellbeing initiatives such as Reward and Recognition Program, Employee Assistance Program
- Annual leave loading
- An extra day’s annual leave paid at Christmas
- Ongoing Training and Development
- Linkedin Training - SCC's Senior Leaders and Support Office teams can access a digital library of over 6000 courses
- Genuine career progression pathways - Buddy Program, New Grad Elevate Program, Study Support
- Referral Bonus Program

**About Southern Cross Care (NSW & ACT)**
- We are a not-for-profit organisation with a mission to empower older people to ‘live life to the full’. F