Critical Infrastructure Technical Officer

**Job no**: 901307
**Work type**: Full time
**Location**: Adelaide Metro Eastern
**Categories**: Emergency Services and Emergency Management, Technical
- **Salary: TGO3 / $84,159.00 - $88,852.00 p.a.**:

- **Full Time / Ongoing**:

- **5063 / EASTWOOD**

**About Us**:
SA Ambulance Service (SAAS) is South Australia’s provider of emergency ambulance transport, clinical care, and patient transport services.

We are committed to ensuring South Australia has access to the best possible emergency medical care, non-emergency transport, and rescue and retrieval services.
- Our Vision_: An innovative, patient focused, technology enabled, evidence driven, emergency response and health care ambulance service; achieved by exceptional people.
- Our Mission_: Providing emergency response and health care ambulance services within South Australia, designed and development around patient and community needs, enabling timely and equitable access for our patients to the most appropriate point of care.
- Our Purpose_: To ensure South Australia thrives by enabling access to emergency and non-emergency ambulance health care and alternative patient pathways while contributing to our state’s emergency preparedness and health response capability.

**Our Values**:
**_ PATIENT FOCUSED_**: We will put our patients and the safe and quality care we provide them first; in everything we do.

**_TEAMWORK_**_:_ We will work across SAAS, our health system, our partners, stakeholders and the community to achieve our goals.

**_ INTEGRITY AND HONESTY_**_:_ We accept and uphold the standards and expectations of our organisation and communities.

**_RESPECT AND COURTESY:_** We will always be respectful and courteous toward our patients, each other, and all those we work with.

**_COMMUNITY COLLABORATION_**: We value our role in the community, and we value the communities we serve.

**_CHANGE READY_**: We know our communities’ needs will evolve and we must adapt to meet them.

**_AUTHENTIC LEADERSHIP:_** We will support leadership development for our people at every level.

This infrastructure is essential for Triple Zero service delivery to the public of South Australia, and it is paramount that systems are always operational, and any issues are resolved immediately.

Providing specialist technical support for critical communications infrastructure within the Emergency Operations Centre (EOC), Operational fleet and Ambulance stations across SA Ambulance Service

**What We Offer**:

- Work in a collaborative, forward-thinking environment with a culture of inclusion and diversity.
- Giving back to the people of South Australia Play a vital role in enhancing the well-being of our community.
- We take care of you Access to a range of staff and wellness support programs

**Key Responsibilities**:

- Manage and maintain critical systems and equipment:

- Manage and maintain the configuration of multiple critical systems that support the Emergency Operations Centre.
- Ensure Fleet Radio, GRN pagers, MDTs, AVL, GPS equipment, mobile and satellite telephones, and Hospital Radio Console equipment are serviceable and maintained according to specifications.
- Install and maintain equipment in SA Ambulance buildings to professional standards.

Troubleshoot and resolve complex faults:

- Exercise independent judgment to assess and resolve complex faults on a broad range of technical equipment and systems within the Emergency Operations Centre in an efficient and timely manner.
- Escalate issues to external contractors and service providers as required.

Provide high-level telephony services:

- Provide high-level telephony services, including complex PABX programming, reconfiguration, moves, and changes, to support the critical needs of the Emergency Operations Centre.
- Coordinate the installation of new telephone equipment in SAAS properties and manage telephone moves and changes.

Plan and implement new equipment and systems:

- Plan and execute the implementation of new equipment and systems for the Emergency Operations Centre.
- Prepare specifications for the manufacture or supply of specialized equipment and services, ensuring appropriate quality control and OHS measures are in place.

Provide technical leadership and support:

- Provide supervision, leadership, and technical support to other communication technical officers through coaching, mentoring, and knowledge sharing.
- Provide technical support to other team members and equipment users to ensure the ongoing safe and effective utilization of communication systems.
- Assist with the development of procedures for equipment maintenance.

6. Participate in continuous improvement and procurement processes:

- Assist with continuous quality improvement programs and activities aligned with SAAS's strategic and corporate directions and targets.
- Assist with procurement processes for communication devices and systems, contributing technical advice on equipment and system configuration options, emergi