Program Manager, 3p Transportation

2 weeks ago

Brisbane, Australia Amazon Commercial Services Pty Ltd - F47 Full time

**DESCRIPTION**:
Key job responsibilities
Oversee and improve aspects of last-mile transportation carrier management including but not limited to operations excellence, performance management, escalations, carrier relationship and contract negotiations.
- Identify, analyse, review and lead network improvement initiatives relating to capacity, quality, speed, delivery experience, concessions and cost over the long term.
- Generate and review relevant and actionable transportation metrics, driving improvements and automation over time.
- Prepare and lead operations calls, business reviews, and customer service workshops as needed.
- Coordinate and communicate transportation planning and forecasts with carriers to ensure sufficient capacity.
- Support both daily operational activities and large, complex and cross-functional projects.
- Work with internal and external stakeholders to improve customer experience in Last Mile
- Review and manage transportation escalations, identifying and implementing corrective actions where required.
- Work with internal stakeholders to improve customer experience in Last Mile

Skills and Abilities
- Ability to drive strong cross-functional engagement with both internal and external teams.
- Track-record of delivering end-to-end projects autonomously, working through many obstacles along the way.
- Capacity to write well-reasoned and data-driven proposals, performing own data analysis as necessary.
- Owns responsibility for organization’s success, thinking and acting beyond immediate team or area of focus.

**BASIC QUALIFICATIONS**:

- Bachelor's degree or equivalent
- 2+ years of program or project management experience
- Speak, write, and read fluently in English
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Knowledge of SQL

**PREFERRED QUALIFICATIONS**:

- Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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