Dispute Resolution Specialist

Time Type: Full time

Worker Type: Employee

**Please see more information about QBE careers here**Careers**
- **Location: Parramatta or Newcastle**
- **Permanent Role**
- **Hybrid working with full-time hours**

**The Opportunity**
This is an exciting opportunity for a customer focused, insurance professional to join our highly dynamic team - reporting into the Senior Manager, Internal Dispute Resolution.
This role will see you fulfilling a wide range of duties, for end-to-end management of complaints and dispute resolution for all General Insurance products. This will involve assessing, investigating, and critically analysing policies, legislation and expert evidence.
You will be engaging with customers and internal external stakeholders as well as providing technical support and advice to claims and underwriting areas.
- Undertake timely and accurate response to all complaints and disputes, providing a fair and reasonable outcome for the customer
- Proactively identify systemic causes of customer dissatisfaction and contribute to the development of solutions
- Manage internal and external business stakeholders relationships
- Ensure the organisational obligations under the law and the General Insurance Code of Practice are adhered to when managing complaints and disputes
- Prepare recommendations on process, product and service improvements to minimize recurrence or mitigation of issues
- Let's talk flexible working

**About You**
- Confident individual ideally have dispute resolution experience
- Must have a strong general insurance or legal background
- Must have a solid understanding of risk, compliance, and policy.
- Provide gold standard service to our customers and stakeholders
- Solution focused mindset with excellent problem solving and relationship building skills
- Ability to influence and negotiate with internal and external stakeholders

**About QBE**

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too? Your career at QBE — let’s make it happen

**Benefits**

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- ‘Hybrid Working’ - a mix of working from home and in the office to enhance your work/life balance
- Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks’ gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

**Rewards & Recognition**

We value our employee’s experience with us and are proud to have been recognised for the following awards:

- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Platinum employer on the Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion
- Ranked 3rd place in the AAGE Top Graduate Employers 2023 for medium sized program as voted by graduates
- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
- Family First accredited employer since 2021

**APPLY NOW and let’s make it happen**

**Skills**:
Case Management, Communication, Critical Thinking, Customer Value Management, Detail-Oriented, Empathy (Inactive), Financial Products, Intentional collaboration, Managing performance, Process Compliance, Recordkeeping, Risk Management, Self Motivation, Sound Judgment, Stakeholder Management

Application Close Date: 19/07/2025 11:59 PM

How to Apply:
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.