[Immediate Start] Senior Dispute Resolution Specialist

1 day ago

City of Parramatta Council, Australia Aboriginal Health Council of Western Australia Full time

There’s never been a better time to be in energy. And there’s never been a more exciting time to be at Endeavour Energy.

More than 2.7 million people across New South Wales rely on us every day for the supply of safe and reliable power to their homes and businesses. We employ more than 1,700 people across our catchment, making us one of the largest employers in Sydney’s Greater West.

We need talented people who care about one another and the work they do. Why? Because we’re one of Australia/'s fastest growing networks, connecting 20,000 new customers each year, including the Western Sydney Aerotropolis. And when we power together, we go further, faster; towards a smarter, more sustainable future for us all.

About the role

We are seeking a Dispute Resolution Specialist to play a pivotal role in managing complex, escalated matters while driving continuous improvements in customer satisfaction. This role is central to identifying risks, coaching team members, and building stronger relationships with both customers and key stakeholders.

Key accountabilities

- Managing and resolving escalated complaints from EWON, government, media, and CEO-level enquiries, ensuring thorough investigation and resolution.
- Analysing complaint data to identify emerging trends, root causes, and risks, and recommending improvements to customer experience.
- Preparing accurate reports, dashboards, and correspondence to effectively communicate insights, outcomes, and recommendations to stakeholders.
- Coaching and supporting Customer Resolution Providers to develop skills, confidence, and capability in handling escalated cases.
- Acting as Endeavour Energy’s operational liaison with EWON, leading negotiations and case conferences to minimise escalations.

On offer

- Be part of a culture that focuses on care and performance; care for one another and for the customer
- Access a variety of opportunities to step up and lead in a rapidly changing sector
- Feel recognised and rewarded for your contribution
- Take pride in working for an organisation that provides an essential service and is playing its part in enabling the energy transition
- Access to training, personal development and career progression

About you

You are an experienced professional who thrives in a fast-paced environment and are passionate about resolving disputes, coaching others, and improving customer outcomes. You’ll bring a blend of leadership, analytical ability, and strong communication skills to the role.

Required qualifications

- Bachelor’s Degree in Business, Commerce, Management, or Data Analytics (or equivalent).

Key skills and experience include

- Extensive expertise in customer complaint and dispute management, with relevant qualifications and/or professional memberships highly regarded.
- Proven leadership experience, with a track record of coaching, workload planning, and resource management to build high-performing teams.
- Strong analytical and problem-solving capability, ideally within a big data environment, with the ability to translate insights into practical business improvements.

For further information, please contactrecruitment@endeavourenergy.com.au

Applications close -23 October 2025.

When we power together, we can achieve so much more.

At Endeavour Energy, having a diverse and inclusive workplace makes us better, safer, and stronger. We strive to create an environment where everyone feels safe, motivated, valued, included and respected.

#J-18808-Ljbffr

  • Dispute Resolution Specialist

    1 week ago

    Parramatta, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee- Permanent full-time role- Locations: Melbourne VIC and Parramatta NSW (preferred), Brisbane QLD, Adelaide SA. The Opportunity This is an exciting opportunity for an experienced senior insurance professional to join our highly supportive and dynamic Customer Relations and Advocacy team -...

  • Senior Dispute Resolution Specialist

    1 week ago

    Parramatta, New South Wales, Australia Endeavour Energy Full time $120,000 - $180,000 per year

    There's never been a better time to be in energy. And there's never been a more exciting time to be at Endeavour Energy.More than 2.7 million people across New South Wales rely on us every day for the supply of safe and reliable power to their homes and businesses. We employ more than 1,700 people across our catchment, making us one of the largest employers...

  • Dispute Resolution Specialist

    3 days ago

    Council of the City of Sydney, Australia Suncorp Full time

    Take the next step. Be part of something bigger at Suncorp. Take the next step in your career! Join our Personal Injury Team for an exciting opportunity as a Worker Dispute Resolution Specialist. The Personal Injury Customer Relations (PICR) team is committed to conducting independent Internal Reviews of adverse claims decisions and resolving escalated...

  • Dispute Resolution Officer

    1 week ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    Utilise your administrative expertise to provide support and advice to Dispute Services - Fixed, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service - VPS Grade 4: $91,418 - $103,725 plus superannuation. **About the Business Unit**: Dispute Services is a multi-dispute agency which includes Domestic...

  • Senior Manager Dispute Resolution

    4 weeks ago

    City of Greater Geelong, Australia Travel Leaders Group, LLC Full time

    Senior Manager Dispute Resolution & Litigation Job no: 927181 Work type: Full-time Location: Geelong - Full time, fixed term role (3 year executive contract) - Geelong office location, with flexible hybrid working Care in Action With a career at the TAC, you’ll be helping us look out for the lives of everyone who travels on Victoria’s roads....

  • Dispute Resolution Officer

    1 week ago

    Melbourne City Centre, Australia Department of Government Services Full time

    **About us** The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and...

  • Dispute Resolution Officer

    2 weeks ago

    Melbourne City Centre, Australia EML Full time

    **Dispute Resolution Officer**: VIC - Melbourne CBD Workers Compensation Full Time **WHY EML?** At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams. We truly support each other and offer...

  • Senior Dispute Resolution Case Manager

    2 weeks ago

    North Sydney Council, Australia Zurich Insurance Full time $80,000 - $120,000 per year

    A new transformational adventure awaits you…How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?As one of Forbes 2024 'World's Best Employers' and Fortune's 'World's Most Admired Companies' for 2025, Zurich - a leader in...

  • Dispute Resolution Officer

    4 days ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    Utilise your disoute resolution expertise to provide support and advice to the Dispute Services branch - Fixed, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service - VPS Grade 4: 91,418 - $103,725 plus superannuation. **About the Busness Unit**: Dispute Services is a multi-dispute agency which includes...

  • Dispute Resolution Officer

    1 week ago

    Melbourne City Centre, Australia Department of Premier & Cabinet Full time

    We are recruiting 2 ongoing and 1 fixed term Dispute Resolution Officer vacancies. About us The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and...