Communication and Engagement Officer

Posted: 10/02/2025

Closing Date: 24/02/2025

**Job Type**: Contract

Location: Canberra

Job Category: Banking and Financial Services,Insurance & Superannuation

**Your new role**

As the **Communication and Engagement Officer**, you will be key in crafting and supporting external communication strategies and promotional assets, with a particular focus on engaging the Australian Public Service (APS) Sector. Passionate about reframing the superannuation journey mindset of our customer, you will consider the delivery of end to end engagement from a retention and acquisition standpoint.

**Your responsibilities day to day will include**:

- Identifying and leveraging opportunities to enhance engagement levels through Employer Sponsored events, while also driving customer retention and acquisition
- Crafting and delivering promotional campaigns to support business objectives
- Customising engagement content using the CSC education framework, ensuring it meets employer needs across various formats
- Building and maintaining positive relationships
- Supporting and enhancing customer engagement initiatives to improve overall experience and satisfaction
- Preparing reports, papers, briefs, and other documentation, as required

**Desired Skills and Experience**:
**What you’ll need to excel**
- You must be an Australian Citizen to be eligible for this position
- Relevant qualifications or experience in a similar role
- Understanding of the superannuation industry particularly accumulation schemes is highly regarded
- A proactive and strategic approach to customer engagement and retention
- Exceptional communication and interpersonal skills to build trust and maintain effective relationships
- Demonstrated high level computer literacy with Microsoft office suite products, as well as the ability to use various systems, tech tools, databases (CRM) and design software eg Adobe Express and Canva
- Strong analytical skills to interpret client data and derive actionable insights
- Demonstrated ability to plan, prioritise and organise a range of tasks in a high-volume, fast paced work environment with the mindset to meet deadlines and targets
- Self-motivated with a proactive attitude towards identifying opportunities and solving challenges
- Copywriting skills, highly advantageous

**CSC’s Core Competencies** reflect the key sets of skills, knowledge, experience, and behaviours required to perform your role effectively. These are:

- Delivering results and meeting customer expectations
- Working with People
- Adapting and Responding to Change
- Deciding and Initiating Action
- Analysing
- Commercial and Strategic Thinking

**What you’ll get in return**
- 12 month Randstad contract with possible extension
- Opportunity to lead change within CSC whilst thriving in a fast-paced environment
- Chance to collaborate on strategic initiatives across the business and develop strong working relationships with colleagues. Creativity and innovative thinking are encouraged by management
- Ability to work from home with flexible working arrangements/work from home full time

**What you will need to do now**
- **Please note**: Agency submissions will not be considered for this position.
- **Applications close**: Monday 24 February 2025, 5:00 pm

**Why CSC? - The drive to make a difference.**

With over $70B in funds under management, CSC has provided superannuation services to employees of the Australian Government and members of the Australian Defence Force for over 100 years. We are proud to serve those who serve Australia.

Every day, CSC makes a real difference by guiding our customers to make the right choices, and to feel confident about their financial wellbeing. Through our world-leading investment strategies, we are always growing and improving. That means creating an environment where each and every one of us has the opportunity to strive together for excellence.