Admin/scheduling Assistant

1 week ago

Central Coast, Australia Just Better Care Full time

**About us**:
Across Australia, Just Better Care provides in-home aged care and disability support services. For over 15 years, Just Better Care Central Coast have been supporting elderly people, and people living with disability, to live independently in their own homes and stay connected to their local community. Our friendly, compassionate and experienced team makes this possible.

**Key responsibilities**:

- Collaboration with co-workers and managers to prioritise tasks and meet the needs of internal and external stakeholders
- Provide administrative support to ensure that Just Better Care’s operations are maintained in an effective, up to date and accurate manner such as typing correspondence, reports and other documents, data entry for staff/customer records, maintain office files including scanning, and ordering office supplies/equipment.
- Provide administrative support to our Clinical Manager/Educator including; follow up with customer documentation, scanning and filing of clinical documents, requesting GPs/Allied Health professional documentation, preparation of customer home folders, maintaining clinical registers for currency and compliance, preparation of resources for employee training sessions.
- Provide receptionist services such as greet and assist visitors, answer phones and direct calls and respond to inquiries.
- Developing and managing customer service schedules, including service planning, confirmation and short notice placements and cancellations
- Preparing and transmitting schedules for customer services to Community Support Professionals
- Arranging replacement staff to cover planned or unplanned absences and shift changes
- Verifying allocation of Community Support Professionals against customer service schedules to ensure timesheet data is processed in a timely manner
- Maintaining and updating data in company information systems
- Meeting the specified standards for the delivery of quality in-home care and support services

**About you**:

- Caring, compassionate & friendly
- Self motivated
- Demonstrated high level verbal and written communication skills, including familiarity with, and confidence in using, the Microsoft Suite
- Good interpersonal and problem solving skills
- Ability to work as part of a team
- Strong attention to detail
- Excellent time management and ability to prioritise workloads
- Ability to work effectively and efficiently

**What you will need**:

- NDIS Worker Screening Clearance or willingness to obtain
- A can do attitude
- Willingness to learn
- Those new to the workforce are encouraged to apply, however previous experience in customer service, community care or health/aged care experience highly valued

**Next steps**:
**Possible starts with you

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