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24/7 Service Technician

2 weeks ago

Eastern Creek, Australia CDC Data Centres Full time

**About us**:
Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities in the ACT, NSW and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are responsive, innovative and trusted in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

**About the role**:
In this role, you support a broad team of staff responsible for the maintenance, repair and incident response of critical services and systems covering Electrical, Mechanical and Fire. The Service Technician - Shift Team role will be the first to respond to alerts and alarms, assign the severity, prioritise the rectification and determine whether escalation is required to third party contractors.

Shift team members will proactively perform inspections to ensure all critical infrastructure is operating as designed and identify any possible risk to the infrastructure and buildings. The position will monitor the critical infrastructure 24 hours a day, 7 days a week and be able to make quick decisions on prioritisations and escalations based on their experience. The shift team assists with the monitoring of all contractors conducting critical work and ensures strict adherence to pre-defined MOPs.

Other responsibilities include:

- Respond quickly to all service requests and emergency faults.
- Undertake initial fault finding on equipment, determine the cause and implement the remediation of the fault.
- Provide estimated timelines for repairs with key internal teams so communications with clients can be coordinated.
- Undertake critical switching in the event of a failure to ensure no disruption to critical services.
- Ensure all planned contractor maintenance activities are completed in accordance with the MOP and CDC policies.
- Timely handover of work to ensure clean transition between shifts.
- Undertake daily site reviews to ensure all infrastructure is operating correctly.
- Assist with addressing issues identified within maintenance reports.
- Communicate all identified risks immediately as they are identified.
- Provide support to clients as required or directed by management.
- Enforcement of safe work practices in accordance with CDC policy and procedures.
- Assist with writing procedures for critical maintenance and emergency operations.
- Assist with BAU operations.

**About you**:

- Trade or Tertiary qualification (Electrical - Refrigeration - Mechanical - Mechatronics - Fire - Telecommunications).
- 2+ Years -Trade or Critical Facilities Experience.
- Prior experience in critical infrastructure environments and adhering to strict procedures and policies.
- Prior experience operating Building Management Systems (BMS) or Energy Management Systems (EMS).
- Exposure to data centre equipment - CRAC units, UPS, Generators, Fire, etc.
- Demonstrated experience in managing all site critical infrastructure to ensure continuity of services with no disruption to clients or standard business operations.
- Demonstrated experience in utilising electronic monitoring system to proactively monitor site conditions, respond to alerts and alarms, generate reports and assist in root cause analysis.
- Strong documentation skills with experience in accurate and timely creation of incidents on internal incident management systems.
- Strong technical fault-finding skills.
- Experience in identifying improvements to processes and procedures related to the response and maintenance of critical services. Contribute ideas to improve the efficiency of infrastructure deployed.
- Demonstrated experience in escalating all critical service issues within the facilities, that have the potential to impact clients or result in reduced redundancy.
- Experience in assisting senior staff with root cause analysis reporting of equipment failures with the suppliers and contractors.
- Demonstrated experience in ensuring all contractors maintaining or operating critical infrastructure are undertaking all activities in accordance with processes and procedures.
- Demonstrated ability to communicate complex technical information to a non-technical audience.
- Demonstrated ability to speak confidently and communicate clearly with management and customers.
- Demonstrated ability to work well under pressure in the event of a system failure.

Desirable:

- HV Electri