Operations Manager

Development and Progression Opportunities | Incentives and Recognition
- Lead, Train and Mentor a team | Work, Life Balance
- Fast Growing Australian Owned & Operated | Diverse and Inclusive Culture

As an equal opportunity employer, e-Store is committed to creating an inclusive and diverse workforce where all employees are encouraged to reach their full potential, and individual differences are celebrated.

**Who are we?**
eStore Logistics is the market leading eCommerce and omni-channel third-party Logistics provider (3PL). We are a tech enabled logistics leader, having a strong reputation as the trusted fulfilment partner for our clients which include Australia’s largest pure play online retailer, Australia’s largest online furniture retailer, more than 10 of Australia’s top 50 eCommerce businesses and many iconic retailers which have a retail store and eCommerce presence.

We are a team of energetic professionals with a key focus on rapid growth and expansion, through investing in and empowering our people to achieve excellence. The business is rapidly expanding and currently has 7 fulfilment centres (FC) across Australia. eStore Logistics has recently introduced Australian-first goods to person picking technology that utilises autonomous mobile robots at its Victorian sites and continues to cement itself as a market leader in the 3PL space.

We set the bar high, are outcome-focused and love action-oriented people who are obsessed with great outcomes We embrace change, as there are no maps for where we are going. This isn’t for everyone.

**What are we looking for?**
Responsible for the daily operations of the site, The Operations Manager will take accountability for the resolution of complex operational and logístical challenges and uphold regulatory and legislative compliance whilst building an efficient and capable team.

Based at our Marsden Park site in NSW, the successful individual will have the opportunity to lead from the front and utilise their strong leadership skills to help build a high performing workforce, that is safety driven, goal oriented and that win as a team.

You are a respected, hands on leader that thrives on a good challenge and that goes above and beyond in everything you do. You are all about the numbers, you have a knack for investigations and devising solutions to improve processes and you are all about the customer.

**What will you do (but not limited to)?**
The Operations Manager is expected to ensure the successful operation of a site, encompassing safety, customer service SLA achievement, and direct cost performance through operational excellence.
- Ensure all inbound and outbound SLAs are met daily
- Investigations, escalations and reporting to stakeholders
- Manage site P&L (profit and loss) and MBWA
- Delivery of team training, toolbox talks and site inductions
- Labour hire provider management (not limited to; meetings, roster submissions, feedback)
- Complete administrative tasks (rostering, record management, MHE licensing)
- Team Management, performance reviews and reward management
- Stakeholder engagement, meetings and reviews
- Management of all MHE on site (for example; repairs and maintenance, lodging of faults, daily pre-op checklists, charging, reporting)
- Manage labour planning, performance and productivity reviews
- Drive onsite continuous improvement, optimisation, site projects and safety
- Inventory management (cycle counts, projects, audits)
- Development and maintenance of 5S onsite

**What skills/Qualifications will you have?**
- Undergraduate degree in logistics, warehousing, distribution or transport preferred
- Background in Continuous Improvement / SixSigma / Kaizen preferred
- 5 years+ operational warehouse leadership experience within 3PL/consumer goods/ecommerce sector
- Strong communication, both written and verbal
- Well-developed planning, organisational and analytical skills
- Stakeholder Management and Problem solving
- Relationship building and people skills
- Intermediate computer skills (Microsoft Word, Excel & PowerPoint, WMS)

**Additional Requirements**
- Must have reliable transport due to location.

**Why eStore Logistics?**
We are an exciting business with a lot of opportunities to gain exposure within a rapidly changing industry. This is a role you can really own and add value to the organisation. This role will give you the opportunity to build on, improve and create frameworks across the People & Culture function, giving you the freedom to make your mark. As the company grows, this position will have many opportunities to grow with us.

**How to Apply**

Please click on the link and follow the prompts.

We can't wait to meet you