Case Manager Hsp

4 days ago

Dandenong, Australia AMES Australia Full time

Settlement Support and Community Care | Dandenong | Maximum Term - Full-time
- Multiple full-time maximum term positions to 30 November 2025 based at our Dandenong site
- Provide case management to humanitarian entrants
- Annual salary is $70,561 + 11.5% super
- Other benefits include:

- Regular performance feedback and performance review process
- Supportive environment and caring work culture with work/life balance
- Cultural Diversity
- Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
- Employee Discount Program (Flare)
- Employee Assistance Program (EAP)
- Annual Leave Loading of 17.5%

**About the role**

**To be considered for these positions, you will be able to demonstrate the following key selection criteria**:

- A Diploma in Community Services (Case Management) or a relevant qualification with units related to case management or working with vulnerable people
- A current valid Working with Children Check (Employee) for Victoria
- A current valid Driver Licence for Victoria
- Experience in providing effective case management to clients from CALD background in the areas of settlement, community detention, asylum seeker programs, community health or related area in the context of new and emerging refugee communities
- Effective interpersonal, cross cultural communication and client advocacy skills and the ability to liaise effectively with contractual partners, mainstream and settlement service providers as well as clients and their communities, and volunteers
- Excellent time management skills and experience meeting reporting requirements
- Sound understanding of current Commonwealth and State policies related to immigration, settlement, asylum seekers, income support and other relevant social policies and demonstrated ability to respond flexibly to changing policy and program needs
- Demonstrated positive values of integrity, reliability, teamwork and professionalism consistent with the AMES Australia Vision and demonstrated commitment to performance management, quality and continuous improvement principles
- Demonstrated experience in working autonomously as well as collaboratively within multi-disciplinary teams to achieve/exceed key performance goals
- Excellent written communication, report writing and word processing skills
- Good organisational skills, including the ability to prioritise work and meet deadlines
- Proficiency with IT standard software such as MS Word, MS Excel, MS PowerPoint, and ability to use Internet and e
- mail and other online products
- 2+ years' experience in case management with the human service sector in Australia is desirable
- Your current resume
- Cover letter addressing the key selection criteria outlined above

**About us**

AMES Australia is a statutory authority, which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.

AMES Australia's Values are: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights

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