Case Manager

Settlement Support and Community Care | Dandenong | Maximum Term - Full-time

- Full-time maximum term position to 30 June 2026, based atour Dandenong site
- Provide case management to humanitarian entrants
- Annual salary is $70,561 + 12% super
- Other benefits include:
- Regular performance feedback and performance reviewprocess
- Supportive environment and caring work culture withwork/life balance
- Cultural Diversity
- Salary packaging (Full FBT employer) including:superannuation, Novated Leases, laptops, mobile phones,professional development, subscriptions andmemberships, and briefcases
- Employee Discount Program (Flare)
- Employee Assistance Program (EAP)
- Annual Leave Loading of 17.5%
- Flexible Working Arrangements where it meetsoperational requirements

About the role

We are seeking applications from experienced CaseManagers to join our Dandenong team. If successful, youwill work collaboratively with your team, clients and relevantstakeholders to provide holistic, strengths-based case management,information and referral services to Humanitarian SettlementProgram (HSP) clients. You will coordinate the implementation ofcase management plans, and play a vital role in ensuring clientshave access to all required services to achieve their settlementoutcomes, whilst providing effective case management to clientsfrom a culturally and linguistically diverse (CALD) background.

To be considered for these positions, you will be ableto demonstrate the following key selection criteria:

- A Diploma in Community Services (Case Management) or arelevant qualification with units related to case management orworking with vulnerable people
- A current valid Working with Children Check (Employee) forVictoria
- A current valid Driver's Licence for Victoria
- Experience in providing effective case management toclients from CALD background in the areas of settlement,community detention, asylum seeker programs, community healthor related area in the context of new and emerging refugeecommunities
- Effective interpersonal, cross cultural communication andclient advocacy skills and the ability to liaise effectivelywith contractual partners, mainstream and settlement serviceproviders as well as clients and their communities, andvolunteers
- Demonstrated ability to apply the Strengths Based Model inpractice with clients
- Excellent time management skills and experience meetingreporting requirements
- Sound understanding of current Commonwealth and Statepolicies related to immigration, settlement, asylum seekers,income support and other relevant social policies anddemonstrated ability to respond flexibly to changing policy andprogram needs
- Demonstrated positive values of integrity, reliability,teamwork and professionalism consistent with the AMES AustraliaVision and demonstrated commitment to performance management,quality and continuous improvement principles
- Demonstrated experience in working autonomously as well ascollaboratively within multi-disciplinary teams toachieve/exceed key performance goals
- Excellent written communication, report writing and wordprocessing skills
- Good organisational skills, including the ability toprioritise work and meet deadlines
- Proficiency with IT standard software such as MS Word, MSExcel, MS PowerPoint, and ability to use Internet and e- mailand other online products
- 2+ years' experience in case management with the humanservice sector in Australia is desirable

To apply for these positions please submit:

- Your current resume
- Cover letter addressing the key selection criteria outlinedabove

Applications for these positions will be accepted up to6 pm on Friday 10 October 2025, however interviewsand other selection processes may commence as suitable applicationsare received.

About us

AMES Australia is a statutory authority, which specialises inthe delivery of education, training, employment, settlement andcommunity services to a culturally and linguistically diverse(CALD) client base.

AMES Australia is committed to achieving a diverse workforce andstrongly encourages applications from Aboriginal and Torres StraitIslanders, people from culturally diverse backgrounds and peoplewith disabilities.

AMES Australia is an Equal Opportunity Employer and abides bythe Occupational Health and Safety Act. Applicants must havethe right to work in Australia. All offers of employment aresubject to a satisfactory police check and provision of a currentWorking with Children Check (where required for position).

AMES Australia's Values are: Responsiveness, Integrity,Impartiality, Accountability, Respect, Leadership, Human Rights

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