Assistant Night Manager

**Join our team at Holiday Inn Perth City Centre - where work meets joy**

At Holiday Inn, we believe travel is a journey, and we help make it a joy. From a warm welcome to ensuring every guest feels at home, we create unforgettable experiences for all our guests—whether they are here for business or leisure, for one night or a whole week. We have been on this journey since 1952, and now, we want you to join us.

**Position: Assistant Night Manager (Full-Time 11pm to 7am)**

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As an Assistant Night Manager, reporting to the Night Manager & Rooms Division Manager, you will assist in managing and overseeing hotel operations overnight. Your principal responsibility is the safety and security of guests & colleagues and ensuring the accurate & timely completion of the night audit function. You will support the night team with their auditing tasks and in the absence of the Night Manager, and you will be responsible for handling any emergencies.

This role is ideal for someone enjoys working overnight, working with numbers, and who wants to continue to consolidate their leadership & technical capability within a supportive environment.

**What you will do**:

- Support the Night Manager to manage guest experiences, team performance and hotel operations during the overnight shifts.
- Be the first point of contact for any critical emergency situations in the absence of the Night Manager.
- Process payments including room charges, debit/credit, and cash in accordance with established procedures.
- Complete check ins and check outs as per hotel standards and manage any wake-up call requests.
- Have authentic conversations with guests to resolve issues, queries or concerns.
- Run night audit process on PMS (Opera) or manual equivalents.
- Bring our IHG One Rewards Loyalty Program to life by recognising our members, delivering benefits, and enrolling guests to the program.
- Work cohesively with Reservations, Sales and Food & Beverage teams to deliver guest experiences using the Holiday Inn service standards.
- Prepare food and beverage for room service from overnight menu.
- At least 1 year' experience within a hotel Front Office role, with exposure to Reception and Night Audit procedures
- A strong working knowledge on PMS (Opera)
- Accounting and mathematics skills for accurate auditing and payment processing
- Excellent problem solving, decision making and time management skills, to assist in managing multiple tasks, and varying guest situations
- Highly developed written and verbal communication skills
- A Valid Approved Manager License is highly regarded
- A sound understanding of Quore is desirable

**We are looking for someone who**:

- **Has the legal right to work in Australia without any limitation or hour-restriction.**:

- Holds a current police clearance (not older than 6 months)
- Has Current & valid full (manual) Australian Drivers License to provide valet parking services
- Has completed their Food Handlers’ and Responsible Service of Alcohol Certificates

**Why join us?**

At Holiday Inn Perth City Centre, we offer so much more than just a job. We provide a work environment that values work-life balance and supports your personal and professional growth.
- **Attractive hourly rate** - HIGA Level 5; hourly rate from $29.88 - $44.82 plus late night and early morning penalties.
- **Employee Perks & Wellbeing**
- Paid birthday leave to celebrate your special day.
- Enhanced Parental**leave options to support your growing family.
- Proactive Health Days to keep you feeling your best.
- **Workplace Support** - A friendly and supportive team with managers who provide ongoing training and development.
- **Career Growth** - Access to our lifelong development program and career milestone celebrations as you grow within IHG.
- **Hotel Perks**
- On shift Duty Meal
- Amazing Employee Rate Accommodation at 6000+ IHG Hotels Worldwide
- Food & Beverage Discounts at IHG Hotels
- Access to a retail discount platform to make your pay go even further.
- **Paid Annual & Personal Leave** - We value your time off and ensure you get the rest you deserve.

**Ready to start your journey with us?**

Join us and you will become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care; that you notice the little things that make a difference to guests as well as always looking for ways to improve.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.