Account Manager

Are you an experienced consultative sales professional who loves the healthcare industry?

Join with us in our mission to improve healthcare outcomes for every patient.

About our Team

About the Role

Account Manager is responsible for managing the subscription renewal base of our institutional business across the tertiary education sector. This role is responsible for developing a professional network across key accounts.

**Responsibilities**:

- Fostering customer relationships for Elsevier's digital solutions to boost sales revenue sustainably
- Building relationships with current and potential key accounts
- Qualifying cross and up-selling opportunities to existing accounts
- Providing in-depth usage analytics to customers as required
- Managing a strategic and direct sales process in a professional and self-directed manner
- Utilizing sales methodology tools like Franklin Covey and Miller Heiman for strategic account planning
- Ensuring Salesforce data compliance in line with standard business requirements
- Providing continuous market feedback to internal teams to support delivery and development of key business initiatives and objectives.

**Requirements**:

- Have a proven track record in achieving and exceeding sales targets
- Be able to prospect, value-sell, negotiate, and close deals successfully
- Have excellent organisational and planning skills
- Possess exceptional business acumen and analytical skills
- Have experience in consultative/value/solution-selling in complex sales processes
- Have excellent communication (verbal and written) and presentation skills
- Know the health and/or academic markets well
- Have a reputable university education in Science, Healthcare, and/or Technology fields.
- Be a self-starter able to show initiative, enthusiasm, and an action-oriented mentality
- Have a high level of customer focus and integrity
- Be a collaborative team player with a focus on the big picture
- Build quick rapport, credibility, and trust with diverse customers and colleagues at all levels
- Have experience working in an international matrix organisation (advantageous)
- Be experienced with Salesforce or similar CRM systems
- Fluency (verbal and written) in English.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. With an average length of service of 9 years and we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, a range of personal development tools, hybrid working arrangements, shared parental leave and study assistance, we will help you meet your immediate responsibilities and your long-term goals. We can also work with you to create flexible hours to help you fit everything in and work when you are the most productive.

Working with us

We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play and is given the opportunity to be listened to. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it. We have tools and models in place to continuously improve our working environment and effectiveness to empower our team to be the best they can be.

Working for you

At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

- Health benefits
- Flexible working arrangements
- Benefits for you and your family
- Life assurance and accident policies
- Access to learning and development resources

Your recruiter will advise you on the full benefits package for your location

About Us

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

Join Us

Purposeful Work

When you work with us, your work matters. You are part of an organisation that nurtures your curiosity to stimulate innovation for the communities that we serve.

Growing Every Day

Like the communities we serve, you are on a constant path of discovery to shape your career and personal development.

Colleagues Who Care

You will be part of the Elsevier family. We will support your well-being and provide the flexibility you need to thrive at work and home.

Together, we create possibilities.

Join us
- Elsevier is an equal opportunity employer: qualified applicants