Service Improvement and Redesign Manager

18 Month Contract
- Flexible Work Environment and Hybrid Work Model
- NFP Salary Packaging - Pay Less Tax, More Take Home Pay

**A bit about what we do**

Anglicare has grown to be one of Queensland’s most trusted providers of ‘all of life services’ across home and residential aged care, mental health, youth support, disability, homelessness, foster care and family. Today we have over 3,000 dedicated and experienced staff, supported by more than 400 generous volunteers, who are there every day for Queenslanders.

**The Role**

This role is a 18 Month Contract

The Service Improvement and Redesign Manager will be involved in planning, facilitating and evaluating change management in support of service improvement of Anglicare's community services. The role will work collaboratively to implement new service models, processes, system and data changes, and embed transformation in order to ensure Anglicare Southern Queensland (Anglicare) is a high performing, client-centred organisation.

Some responsibilities of the role will include...
- Engage with internal stakeholders to identify opportunities to redesign processes and systems that enable excellent client service and improve service models.
- Lead the development, planning, implementation of and review of service improvement activities using project methodology when appropriate.
- Identify risks, gaps and potential problem areas, prioritise actions and escalate as required.
- Evaluate service improvement or redesign implementation and outcomes; share findings.
- Design and develop service redesign communication, and change management plans.
- Communicate, liaise and engage stakeholders to ensure endorsement and buy-in.
- Facilitate service development collaborative workshops with stakeholders.
- Develop an environment which enables staff to work collaboratively within the team.
- Work flexibly and travel to different locations to support services as required.

**Ideal Experience & Skillset**
- Bachelor Degree in Business, Communications or a related field
- Qualifications in Project Management - PMBok, Prince II - _desirable_
- Experience working within community and aged care organisations; knowledge of reforms, funding models, compliance and quality frameworks.
- Demonstrated knowledge of person and client centred principles and frameworks.
- Proven ability to facilitate service redesign methodology.
- Demonstrated ability to engage, conduct diagnosis, analyse findings, generate options and build commitment to solutions.
- Effective planning and project management with the ability to set and work to deadlines.
- Demonstrated change management skills, workshop design and facilitation skills.
- National Police Check
- Current Drivers License
- Covid-19 Immunisation certificate

**What we offer you**
- Salary packaging, package up to $15,900 per year tax free
- In addition to your tax-free benefit, you can also use up to $2,650 of your pre-tax income to pay for entertainment expenses (meals, holiday accommodation etc.)
- Great work-life balance, flexible hours and hybrid work from home (WFH) model.
- Ongoing training and support, we care about your personal and professional development.
- Opportunities to purchase additional annual leave.

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**Interested?**

**For further information please contact**
- Anglicare Southern Queensland is committed to the health and safety of our workforce. Shortlisted Applicants will be asked to complete a Pre-Employment Assessments that requests the sharing of information regarding pre-existing injuries, illnesses or conditions that could reasonably be aggravated by performing the duties of this position._