Change Analyst

**Purpose of the Role**:
Deliver people-focused change activities to successfully embed strategic initiatives across Sales & Service (S&S), ensuring business value is delivered.

Understand the impact of planned changes (e.g., processes, procedures, systems) and plan and deliver people-focused change activities as part of agreed S&S initiatives to ensure successful embedding and business value is realised.

Oversee and enable practical change excellence in S&S. As part of the S&S Continuous Improvement team; have responsibility for the S&S Change Management strategy, framework, toolkit and skillset to enable S&S leaders and change colleagues deliver effective change. This includes overseeing change impacts on the S&S frontline.

**Position Accountabilities**
- Build change delivery plans for prioritised (typically larger) initiatives across S&S Value Streams.
- Deliver effective change including improved claims controls and measurable business benefits (for initiatives deployed to).
- Employ the S&S Change Management framework and toolkit to develop practical deliverables with a focus on the adoption and embedding of changes e.g. Communications plans, Impact analyses, lessons learned.
- Ensure changes embedded using practical business measures. (e.g. measure adherence to new processes and compliance activities.)
- Ensure the impact to the frontline business is fully understood at all levels across S&S and change is delivered in a format appropriate to the audience and time frame.
- Implement measurable change management and embedding control across impacted processes, systems & stakeholder groups to support data-driven decision-making.
- Ensure initiatives where a Change and Communications Analyst is not deployed (typically smaller initiatives) align with the S&S Change framework, toolkit and practices. Ensure colleagues and stakeholders understand & adhere to the correct processes & tools.
- Work collaboratively in diverse teams to help improve change capability and enable leaders to embrace change and lead change in their teams.
- Build strong relationships through engagement, consistency and building resilience for all our people across S&S
- Identify and report potential risks or inadequate controls related to compliance or operational risks
- Champion a culture of risk and compliance across the division
- Maintain awareness, understanding and compliance with Company policies and procedures, including the on-time completion of mandatory training.

**What experience you’ll bring;**

**_ Essential_**
- Demonstrated ability to effectively engage stakeholders at all levels of the organisation.
- Excellent communication skills, both written and verbal.
- Confidence in decision-making ability.
- Analytical skills and a high level of problem-solving.
- Excellent attention to detail.
- Ability to prioritise and coordinate activities collaboratively across departments for best business outcomes e.g., workforce planning, learning & engagement, customer experience.

**_ Desirable_**
- Tertiary qualifications or equivalent experience in change management or people-related field.
- Understanding of the factors that influence the claims cost, effectiveness and service delivery.
- Experience in managing external suppliers.

**The benefits of working at A&G;**
- **Location** - This role can be based at either our **North Lakes** or **Kawana** office.
- **Be rewarded** - we recognise high performance and reward our people for their hard work through bonuses and other perks.
- **Options for leave** - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
- **Grow with us** - we’ve got learning and professional development opportunities to suit everyone.
- **Give back**:

- our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
- **Take care of yourself** - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
- **Celebrate the wins** - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
- **Save money**:

- as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

**About us**

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winnin