Driving Examiner/customer Service Advisor

2 weeks ago

Brisbane, Australia Transport and Main Roads Full time

As Driving Examiner/Customer Service Advisor you will use your ability, knowledge and experience to: - Conduct driving assessments to determine the competency of applicants for all classes of driver licence held by the incumbent. Develop and maintain comprehensive knowledge of required services to be able to perform service interactions including procedures, processes and customer channel options. Deliver essential government services, including licensing, registration and other products, through a variety of communication channels to enable customers to complete their requests in an efficient and effective manner. For example, but not limited to, licencing, deceased estates, vessel registration and a range of other customer services. Contribute to ensuring the integrity and accuracy of information through reviewing and authorising transactions to confirm that quality assurance requirements have been met, and transactions have been processed accurately and in accordance with TMR policies and procedures. Demonstrated knowledge of, or the ability to rapidly acquire knowledge of the Act, Regulations, Policies and practices relating to the driver licence assessment function. Maintain up to date knowledge of industry standards and product safety as they relate to the driver licence assessment function. Exercise discretion to suggest improvements to customer service delivery processes and tools and support corporate change initiatives. Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives. If required, you may be requested to provide training and mentoring to Customer Service Officers and/or less experienced Driver Examiners in customer services, systems and products. Exercise judgement when necessary to solve immediate problems in situations where precedent has been set and procedures/processes clearly outlined, in consultation with the appropriate Supervisor or Manager. In the circumstances where both the Manager (Customer Service Centre) and the Senior Advisor (Service Management) are absent for a limited period of time you may be asked to supervise the operations of a customer service centre. Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

  • Temporary Driving Examiner

    6 days ago

    Brisbane, Australia Transport and Main Roads Full time

    We are recruiting for Driving Examiners to join us on a temporary full-time basis for six (6) months, with full training provided. There may be an opportunity for ongoing work if you are interested and willing to develop in other roles that might be available. Up to 10 positions available. **Special Conditions**: - Applications may remain current for up to...

  • Driving Examiner

    1 week ago

    Brisbane, Australia Transport and Main Roads Full time

    **Accountabilities include**: - Conduct driving assessments to determine the competency of applicants for all classes of driver's licence held by the incumbent. - Contribute to the operation of Customer Service Centres in accordance with relevant Public Sector industrial agreements. - Consult, liaise and provide advice to all stakeholders on matters...

  • Driving Examiner

    2 weeks ago

    Brisbane, Australia Transport and Main Roads Full time

    Transport and Main Roads move and connect people, places, goods and services - safely, efficiently and effectively. The driving force behind all of these things, is our people. We employ over 8500 dedicated employees who share a common value - to drive positive change and to make a difference.Transport and Main Roadsactively encourages teamwork and...

  • Driving Examiner

    1 day ago

    Brisbane, Australia Transport and Main Roads Full time

    Transport and Main Roads' (TMR) move and connect people, places, goods and services - safely, efficiently and effectively. The driving force behind all of these things are our people. We employ over 8500 dedicated employees who share a common value - to drive positive change and to make a difference. TMR actively encourages teamwork and innovation. You will...

  • Driving Instructor

    2 weeks ago

    Brisbane, Australia 2Wards Driving Full time

    Coastwide Driving School is part of Queensland's largest RACQ Approved Driving School which has been teaching Queensland students to drive since 1959. As an Instructor we offer you: Consistent new and existing customer lesson bookings Dedicated Call Centre Manager to assist with any issues Large targeted marketing spend Full digital diary and booking system...

  • Customer Service Advisor

    1 day ago

    Brisbane, Queensland, Australia Pacific Motor Group Full time

    Add expected salary to your profile for insightsPacific Motor Group Service Advisor – FORD, Sunshine CoastBe part of a close-knit team | Deliver exceptional customer servicePacific Motor Group is seeking a passionate and customer-focused Service Advisor to join our dynamic team on the beautiful Sunshine Coast.Representing Ford this role is perfect for...

  • Service Advisor

    5 days ago

    Brisbane, Australia Inchcape Full time

    Are you passionate about cars and customer service? - Do you have a knack for solving problems and ensuring the smooth operation of vehicles? - If so, we have an exciting opportunity for you to become a valuable part of our team as a Service Advisor Automotive! Keystar Autoworld specialise in new and used Subaru, Mitsubishi, Kia, Volkswagen, Isuzu and Jeep...

  • Service Advisor

    2 weeks ago

    Brisbane, Australia Inchcape Full time

    **About Us** Keystar Autoworld is part of Inchcape Australia who are a leading player in the automotive services sector operating in the distribution, retail and logistics markets and specialise in the Kia, Subaru and Isuzu brands and more. **What’s the opportunity?** We are on the hunt for an experienced Service Advisor to join the team. This role...

  • Complex Claims Examiner, Business Package

    7 days ago

    Brisbane, Australia AIG Full time

    #LI-JC1 At AIG, we are reimagining the way we help customers to manage risk. Join us as a Complex Claims Examiner to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. **Make your mark in Claims** Our Claims teams are the proven problem solvers of choice for clients, delivering...

  • Customer Advisor

    2 weeks ago

    Brisbane, Australia Sunwater Limited Full time

    Full Time**Location**: Brisbane**Job type**: Customer Service**Applications close**: 16 Feb 2025 E. Australia Standard Time **Customer Advisor**: **Work.**Do you have a passion for delivering exceptional customer support and service? Come and join Sunwater as a Customer Advisor where you will play a vital role in delivering high-quality customer support...